Job Description Summary

The Senior Services Project Manager leads controls retrofit turnkey projects across the Middle East, Africa, and South Asia, managing project execution, P&L, customer fulfillment, and subcontractors. The role also supports customer growth, service expansion, and the ITO phase by working closely with customers, field teams, and commercial partners.

Job Description

Key Responsibilities

• Acting as primary customer contact throughout the site execution lifecycle with highly effective communication, handling project requirements, managing contracts, resolving specification issues; providing periodic updates; coordinating with Sales staff manager, negotiating scope changes; arranging customer site witnessed tests and coordinating field service activities with appropriate Service Manager.
• Managing multi-projects portfolio (> 10 projects simultaneously) through various stages of project lifecycle; from purchase order receipt up to commissioning and project close out
• Managing and reporting all financial aspects of project including budgets, costs, margin, invoicing, and receivable collection.
• Developing and maintaining site execution schedule, project documentation through collaboration across all functions, monitoring major control points and ensuring timely completion of critical project milestones
• Leveraging all existing and future Project Management tools, processes and QMS procedures to execute projects in most effective fashion and deliver with high quality standards.
• Facilitating project review meetings, project risk reviews and management plans, pre-mortem discussions and project close-out meetings.
• Providing daily engagement, leadership and direction to other functions within the project team to ensure an alignment on project goals and priorities to deliver a project success.
• Implementing continuous improvement for processes impacting the organization by developing and suggesting enhancements while maintaining productivity and efficiency.
• Accountable for project progress updates to key stakeholders including timely identification and communication of project risks and opportunities to management teams.
• Influencing decision making and problem solving in cross-functional organization while driving inclusive culture and win-win solutions.
• Own the P&L for the assigned job, customer order and fulfillment, identifying growth opportunities and driving revenue, margin, billing, and cash collection performance
• Own the development of service proposals by providing, labor, materials estimate proposal language, subcontractor and sub vendor scope, tooling, logistics, and conducting risk assessments.
• Be responsible for leading and coaching multi-disciplinary, multi-cultural teams consisting of GEV personnel, contingent workers, craft labor, subcontractors and sub vendors .
• Build trusting relationships and collaborate effectively with senior-level customer and supplier management on commercial, execution, technical, and compliance matters
• Provide subject matter expertise (SME) on controls retrofit projects and post-sales

Required Qualifications

• Bachelor’s degree in engineering from an accredited university
• Minimum of 10 years of experience with GEV control product systems (Mark VI, Mark VIe, EX2100/ EX2100e etc.) or similar control systems in commercial, services, engineering, project management and/or relevant functions
• Proven experience in a customer facing role with business/ commercial skills
• Strong communication skills in English, both written and verbal
• Ability and willingness to travel around 50% domestically and internationally, as needed

Desired Characteristics

• Managing and reporting project financials KPIs
• Strong communication skills in Arabic
• Ability to develop influential customer relationships.
• Master's degree from an accredited university
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills
• Established Services management skills.
• Experience in the GEV control product systems field Services or OTR engineering
• High proficiency with computer tools (MS Office suite)
• Organizational, analytical, and project solving abilities
• Experience in SAP 

Additional Information