Community Engagement and Outreach Senior Coordinator, Tax Help Colorado

Mile High United Way is excited to announce an opening for a Community Engagement and Outreach Senior Coordinator. We believe in keeping equity at the heart of our work. That starts from within, including intentional application of diversity, equity and inclusion practices that guide how we operate and work within the communities we serve. Ideal candidates have a personal commitment and connection with our mission, vision, and values as seen in our Annual Reports.

Position Title: Community Engagement and Outreach Senior Coordinator, Tax Help Colorado
Status: Exempt, Full-Time
Salary: $57,784.22

Benefits: Our benefits package includes 100% employer-paid premiums on employee only health, dental, and vision plans; 3-6% employer contributions to 401(k); FSAs, employer-paid life/AD&D/LTD insurance; generous PTO, EIB, and holiday benefits; paid parental leave; paid sabbatical leave; EAP; tuition reimbursement program; professional and growth and development opportunities; discounted pet insurance; inclusive bereavement leave; free underground parking; and free electric vehicle charging station.
Location: Primarily based out of our Denver office at 711 Park Ave W, Denver, CO 80205. 3 days/week in office, 2 days/week remote
COVID-19 Vaccination: Providing your COVID vaccination card is optional.

In accordance with the Colorado Equal Pay for Equal Work Act, the expected salary for this position is $57,784.22

annually. In an effort to increase equity and to avoid unfair bias historically associated with salary negotiations, we do not participate in salary negotiations outside of this stated starting salary range.

How You'll Help

For many Colorado families, their tax refund represents the largest single payment they receive each year. Tax Help
Colorado helps low- and moderate-income Coloradans to file accurate tax returns and claim eligible deductions and
credits that can support financial stability and long-term economic mobility.

The Senior Coordinator, Community Engagement & Outreach plays a key role in expanding community awareness,
increasing client engagement, and supporting program operations for Tax Help Colorado statewide. This position leads
outreach and engagement efforts through community presentations, relationship-building, public education, social
media support, and direct client communication. The Senior Coordinator also supports program evaluation, data
tracking, volunteer engagement, and tax site operations to help ensure high-quality service delivery and measurable
community impact.

This position requires a strong balance of community engagement, public communication, relationship management,
and operational coordination.

Essential Responsibilities

Community Engagement & Outreach

•  Serve as a primary community outreach representative for Tax Help Colorado.
• Conduct presentations and educational workshops on tax-related topics including tax credits, filing
  requirements, fraud prevention, and financial resource navigation.
• Build and maintain relationships with community organizations, schools, libraries, nonprofits, and local partners
  to increase program awareness and access.
•  Coordinate outreach activities, tabling events, and community engagement opportunities throughout the year.
• Support outreach campaigns designed to increase awareness of free tax preparation services and related
  benefits.
• Support annual updates and maintenance of the Tax Help Colorado website including site information,
  eligibility requirements, partner locations, program resources, and seasonal content updates.
• Coordinate with internal marketing team to ensure website content is accurate, accessible, and user-friendly.

Client Engagement & Communications

• Provide high-touch customer service and support to clients throughout the tax filing process.
• Develop and maintain client communication materials including flyers, email communications, social media
  content, and outreach messaging.
• Support Tax Help Colorado social media and digital engagement efforts across platforms including Facebook,
  Instagram, LinkedIn, and other communication channels.
• Assist with storytelling and impact collection efforts to highlight program outcomes and community impact.
• Respond to client and community inquiries in a timely and professional manner.
• Support the administration and coordination of the online appointment scheduling system including site setup,
  scheduling support, troubleshooting, and user communication.
• Monitor appointment trends and client access patterns to help improve scheduling efficiency and taxpayer
  experience.
• Assist with digital communication strategies that improve taxpayer engagement, appointment utilization, and
  access to services.

Program Operations & Site Support

• Serve as a site coordinator at various drop-off, DIY, traditional, and virtual tax sites during tax season.
•  Achieve Advanced IRS tax law certification annually.
• Support the implementation and day-to-day coordination of Tax Help Colorado programming and VITA site
  operations.
• Ensure volunteers have the tools, resources, and systems needed to effectively perform their roles.
•  Resolve taxpayer challenges and help ensure compliance with IRS regulations and quality standards.
•  Support volunteer engagement and coordination efforts throughout the tax season.

Data, Reporting & Evaluation

• Support the collection, tracking, and analysis of program data and key performance indicators.
• Assist with program evaluation efforts including surveys, reporting, outreach metrics, and impact measurement.
• Maintain accurate records and assist in preparing reports for internal and external stakeholders.
• Facilitate volunteer management systems including event creation, volunteer profiles, and report generation.
• Support continuous improvement efforts by identifying trends, client needs, and outreach opportunities.

Additional Responsibilities

• Build and maintain strong relationships across Mile High United Way and external community partners.
• Support cross-departmental initiatives, events, and community engagement activities.
• Assist with volunteer trainings, orientations, and engagement activities as needed.
• Participate in organizational events and outreach opportunities.
• Outside of tax season, support additional programmatic and organizational priorities in collaboration with
  leadership.

What You'll Need: Education, Experience, and Skills

• Bachelor's or Master's degree preferred; equivalent experience considered.
• Minimum 2 years of experience in community engagement, outreach, communications, relationship
  management, or program coordination.
• Experience with public speaking, workshop facilitation, or community presentations preferred.
• Experience supporting data collection, reporting, or program evaluation preferred.
• Experience working in nonprofit, community-based, or public service environments preferred

Specials Skills/Knowledge:

• Strong interpersonal and relationship-building skills with diverse community stakeholders.
•  Excellent written and verbal communication skills including presentations, public speaking, and professional
  correspondence.
• Ability to manage multiple priorities and projects in a fast-paced environment.
• Strong customer service orientation and commitment to community-centered work.
• Experience with trauma-informed practices, de-escalation, and culturally responsive engagement preferred.
• Ability to analyze and interpret basic program data and reporting metrics.
• Bilingual in Spanish required.

Computer Skills:

• Proficient in Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook.
• Experience with Salesforce, volunteer management systems, and virtual communication platforms preferred.
• Familiarity with social media platforms and digital communication tools including Facebook, Instagram,
  LinkedIn, and Canva preferred.

Working Environment: Approximately 40% office-based and 60% community-based work including local travel to
meetings, outreach events, and tax sites depending on season and program needs.

Physical Activities: May be required to lift up to 20lbs. Ability to provide personal transportation required.

Ready to apply? If you are on Mile High United Way's website, you can apply by completing the information in the "Apply Now" box. If you're on a job board, you can apply through the job board or by visiting the Careers page of our website.

This posting is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Mile High United Way is an Equal Opportunity/Affirmative Action Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of age, race, sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, genetic information, or any other status protected by federal, state or local law.

Mile High United Way does not charge applicants for any step in the hiring process, nor do we request any financial information until the time of hire.

We will endeavor to make reasonable accommodations for otherwise qualified applicants who have disabilities which hinder their ability to complete the application process. Please contact us at 303-433-8383 to request accommodation in the application process.

We use e-Verify to verify the identity and employment eligibility of all persons hired to work.