Quality Specialist

Join our Asia Pacific Operation Office in HCMC, Vietnam as our Quality Specialist, and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon. Together, we build innovative and useful products that elevate people's lives everywhere every day!

BASIC PURPOSE OF THE POSITION

This position is the quality function owner to oversee and manage the Total Quality Management process of all Product Suppliers under HOT-APO, across the Product Categories of a Business Unit.

Product categories : Health & Home products, Housewares products or Beauty products

Supplier base : China, Vietnam, Taiwan and other Asia Pacific countries

In supporting the quality management strategy, to define and implement the detailed work processes, assess and monitor supplier performance and drive for continuous improvement

• Aid to harmonize the quality management strategy & framework across BUs
• In-charge and manage the operations of APO QE & QC Team, with operational responsibility covers,
•  New supplier quality assessment
• Regular supplier quality audit
• New product risk assessment and production process validation, achieving Built-in Quality
• Supplier quality management (QC & QA)
• Pre-shipment quality inspection
• Secure the quality of delivered product
• Fulfil customers requirement on pre-shipment product inspection (e.g. Walmart, Costco, Delonghi, JGA, THD, Newsan, . . .)
• Production and After-sales quality incident analysis and resolution
• Develop supplier quality capability to cope with business needs
• Alert management on adverse quality situation on supplier and trigger remedy actions

Core Accountabilities:

• Define, plan and deploy quality work processes, with due alignment with BU Quality team and suppliers
• Prepare quality KPIs, monitor and review suppliers performance and drive on continuous improvement
• Quality engineering support in NPD covering PFMEA, Control Plan and Manufacturing Readiness Review
• QC (PSI) & QE support after Mass Production to secure the delivery quality of products
• Lead and resolve production and field quality incidents with RCA / 8D / SCAR
• Alert management on adverse quality situation on supplier and trigger remedy actions
• Identify supplier development needs, with plan, action and review
• Quality training to upgrade the quality competence of self, QC, QE and suppliers
• Close interaction and regular review with BU Quality teams to achieve business needs

Education, Qualification and training

• Bachelor degree in engineering (Electrical/ Electronic/Mechanical/Industrial) or equivalent

Experience or skills required

• More than 8 years relevant experience in quality or engineering with min 3 years in management role (MNC preferred)
• Solid experience in supplier quality management / development with successful turn-around examples
• Experience in supplier management / development
• Product experience in electrical appliances, electronics or consumer products Effective problem solving, root cause analytical skills to lead and influence others to drive change
• Experience in working with prominent international brands
• Proven track record in team management and people competency development
• Ability to work in highly competing industrial environment, with strong desire to WIN ; Ability to drive and lead changes
• Strong personal leadership & be self-initiative ; strong analytical, problem solving, coaching, interpersonal & communication skills
• Fluent English and Chinese communication

Specialized knowledge or skills required

• Knowledge and experience in quality management standards/tools, e.g. ISO9001, ISO13485, ISO17025, TS16949, GMP, APQP, FMEA, LEAN, 8-D, 6 Sigma.
• Knowledge on international / national regulations and directives, e.g. FDA, FCC, UL, RoHS, REACH, Prop65, TPCH.
• Ability to interpret and understand 3rd party Lab Test Report and QMS Audit Report

Founded in 1968, Helen of Troy is a leading global consumer products company with operations across North America, South America, Europe, and Asia.  Our portfolio includes trusted brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June – many of which rank among the top brands in their consumer goods categories.

We grow and strengthen our brands through innovation, operational excellence, and a collaborative culture focused on delivering exceptional products and experiences for consumers worldwide.

The above statements are intended to describe the general nature and level of work performed and are not intended to be an exhaustive list of responsibilities.

Management reserves the right to modify the duties and responsibilities of the position at any time.