Customer Solutions Engineer

Atmen (Spain) is looking for a **Customer Solutions Engineer** to join our **Operations Team** and drive customer onboarding, implementation, and delivery.

This is a highly client-facing role, focused on ensuring customers successfully set up and operate Atmen’s platform. You will guide them through onboarding, help them upload and structure their data, validate configuration quality, and support them through pre-certification preparation and audit readiness.

You will work closely with customers, internal regulatory experts, and our product team - ensuring that customer feedback, issues, and real-world regulatory constraints are translated into actionable product improvements.

⚠️ This is **not** a software engineering role. You will collaborate closely with developers, but you will not be expected to fix code bugs or build core product features.

## Tasks

**🎯 Your Mission**

Ensure customers reach value **fast and reliably** by leading a structured onboarding and implementation journey — including platform setup, data readiness, quality checks, and operational support through certification milestones.

**🧩 Key Responsibilities**

**Customer Onboarding & Implementation (B2B SaaS)**

• Own onboarding and implementation activities for a defined set of customers.
• Lead onboarding calls, workshops, and weekly check-ins to ensure structured progress and customer success.
• Support customers in setting up their Atmen workspace (“site setup”), ensuring all required inputs and operational data are correctly structured and available.
• Guide customers through platform configuration and process adoption, ensuring a fast and smooth path-to-value.

**Data Setup, Validation & Quality Checks**

• Support customers in uploading and structuring required operational and compliance-related data.
• Validate customer data and platform configurations through testing and quality checks.
• Identify inconsistencies, missing information, or risk points early and proactively drive resolution with the customer.
• Ensure that customers are operationally ready for pre-certification and audit preparation.

**Issue Tracking, Bug Reporting & Product Feedback**

• Investigate customer-reported issues and distinguish between configuration errors, data issues, and product bugs.
• Document and report bugs clearly and consistently to the product & engineering teams.
• Track issues to resolution, ensuring transparent communication with customers.
• Provide structured product feedback based on real customer delivery experience. You will report and manage bugs — but you will not be expected to fix them.

Code-heavy topics are escalated to the engineering team.

**Regulatory & Certification Sparring Partner**

While deep regulatory expertise is not required from day one, this role requires curiosity and comfort with complex regulatory topics.

• Act as a sparring partner to customers and internal teams on the practical implementation of certification requirements.
• Absorb and understand key regulatory topics relevant to customer onboarding and certification workflows.
• Support customers during pre-certification phases, helping them prepare their workflows, documentation, and data readiness.
• Participate in audits and audit-related calls when Atmen’s platform or process implementation is being discussed, in collaboration with the Operations Lead and regulatory experts.

**Operational Excellence & Scaling Delivery**

• Contribute to the development and continuous improvement of onboarding playbooks, templates, and delivery best practices.
• Help standardise recurring processes to ensure Atmen can scale delivery across more customers.
• Support internal operational projects and process optimisation initiatives.

## Requirements

**🏆 Must-Haves**

• **3+ years of professional experience** in a relevant role such as:
• B2B SaaS Implementation
• Technical Consultant
• Customer Delivery Manager
• Technical Customer Success Manager
• Solutions Engineer / Architect
• **Hands-on experience implementing a B2B SaaS product**, including onboarding customers and driving adoption.
• Strong client-facing skills and proven ability to manage stakeholders in a structured, professional way.
• Strong ability to work with data: understanding what is required, spotting gaps, validating quality, and supporting customers through data preparation.
• Structured problem-solving mindset: you enjoy investigating issues and driving resolution.
• Strong ownership and accountability: you can be trusted to manage customer communication and follow-ups.
• Excellent written and spoken English, with the ability to explain complex topics clearly.

_Please note that the qualifications listed above are intended as a general guideline only. We encourage all qualified applicants to apply, even if they do not meet every requirement. If you are interested in this role, please include in your application why you believe you would be a good fit._

**🙏 Nice-to-Haves**

• Interest in or exposure to **regulatory frameworks**, certification processes, or compliance-related industries.
• Experience working in or passion for the energy, sustainability, fuels, chemicals, or industrial sector.
• Experience supporting customers through audits or formal verification processes.
• Familiarity with operational workflows, data validation, and quality management.
• Startup or scale-up experience.

**🎓 Education**

Degree in **Engineering, Industrial Engineering, Sustainability, Energy, Management & Technology, Business & Technology**, or a related field — or equivalent practical experience.

☑️ Job requirements

• Availability: **Full-Time**
• Valid **working permit** in Spain
• Fluency in **English**
• Willingness to occasionally work in our office in Madrid, Spain.

## Benefits

• **🚀 Impact:** as one of the first employees of the company, shape the Atmen culture and product and support our mission to decarbonise our industry by revolutionizing the way green certification takes place.
• 🔀 **Hybrid work and central Munich offices:** work from the office and from home.
• **📈 Opportunity:** be part of and shape a fast-growing business and a team of caring achievers.
• **🦾 Cutting-edge tech:** Work on exciting challenges in **automation, AI, and compliance tech**.
• 🏄🏻‍♀️ **“Well Pass”** as an employee benefit - giving you unlimited access to most fitness centres.

Tell us your story! We are looking forward to your application and will try to get back to you as soon as possible!