Conference Services Manager (Events / Banquets / Hospitality) – Full-Time

Description

Join Lake Lawn Resort as a Conference Services Manager and lead the planning and execution of group events, conferences, and banquets. This role is ideal for someone who thrives in a fast-paced hospitality environment and excels at coordinating details, managing client relationships, and delivering seamless events.

Position Details

• Employment Type: Full-Time
• Shift: Flexible (Days, Evenings, Weekends based on events)
• Department: Sales & Catering / Events What You’ll Do
• Serve as the primary point of contact for group and conference clients
• Plan, coordinate, and execute events from booking through completion
• Prepare detailed Banquet Event Orders (BEOs) and group resumes
• Collaborate with internal departments (F&B, operations, housekeeping, etc.) to ensure seamless execution
• Upsell event enhancements including menus, themed events, activities, and additional services
• Maintain accurate event details in systems such as Amadeus, Versa, and Sales & Catering platforms
• Communicate event timelines and requirements to all stakeholders
• Ensure high levels of guest satisfaction and resolve issues as they arise
• Support revenue growth through client engagement and service excellence

Requirements

What We’re Looking For

• College degree or equivalent experience
• 3+ years of experience in conference services, event management, or hotel/resort operations
• Prior supervisory experience in food & beverage or banquet operations preferred
• Strong organizational and multitasking skills
• Excellent communication and client management abilities
• Experience with systems such as Amadeus, Versa, and Microsoft Office (Word, Excel)
• Valid driver’s license required

Work Environment

• Indoor resort and event spaces
• Fast-paced, event-driven environment
• Flexible schedule based on business and event needs

About Lake Lawn Resort

Located on Delavan Lake, Lake Lawn Resort is a premier destination for conferences, events, and group experiences. The Conference Services Manager plays a key role in delivering high-quality, memorable events for guests.

Disclaimer

This role includes a variety of responsibilities to support daily operations.