Hiring.Camp

Student Administration Officer

UQ Careers

·

Today

Salary
$85k – $95k
Location
St Lucia Campus, Australia
Type
Full-time
Department
Administration
Closing date
Today
Source
Workday

Description

  • Join one of Australia’s leading universities and play a key role in supporting the student experience within UQ's Faculty of Business, Economics and Law.

  • Two full-time, continuing opportunities available

  • Base salary will be in the range $85,451.97 - $94,983.84 + 17% Super (HEW Level 5)

  • Based at our vibrant St Lucia Campus

About This Opportunity

As a Student Administration Officer, you will provide trusted advice and high-quality administrative support across a wide range of student lifecycle activities. From admissions and enrolment through to examinations, graduation and exchange, your work will directly contribute to student success.

Working in a collaborative and supportive team, you'll build strong relationships across the Faculty and University, contribute to continuous improvement initiatives, and help ensure our systems, processes and services deliver an exceptional experience for students and staff alike.

In this role, you will:

  • Provide accurate, timely and student-focused advice to current and prospective students across a range of academic and administrative matters.

  • Process documentation and support activities relating to admissions, enrolment, progression, exchange, examinations and graduation.

  • Develop and apply expertise in university policies, procedures and student administration processes.

  • Support the Manager, Student Administration and Senior Manager, Academic Services on a range of student and academic administration matters.

  • Collaborate with Faculties, Schools and Central Administration to resolve enquiries and implement effective administrative practices.

  • Contribute to the enhancement and implementation of processes that support degree programs and student outcomes.

  • Represent the Faculty at key events including Open Day, TSXPO and graduation ceremonies.

  • Provide secretariat support to Faculty committees, including preparing agendas, recording minutes and coordinating follow-up actions.

  • Assist with projects and initiatives that support the Faculty's strategic and operational objectives.

  • Undertake other duties as reasonably directed by your supervisor.

About You

You are a highly organised and service-oriented professional who enjoys helping students navigate their university journey. You bring strong administrative capabilities, excellent communication skills and a commitment to delivering outstanding customer service in a complex and fast-paced environment.

You will also demonstrate:

  • A relevant undergraduate qualification, or an equivalent combination of relevant experience and training.

  • Experience in student or academic administration, with knowledge of processes such as admissions, enrolment, progression and graduation.

  • Experience using student administration systems such as SI-net and Business Objects, or the ability to quickly learn new systems and technologies.

  • Exceptional written and verbal communication skills, with the ability to explain complex information clearly and confidently.

  • A genuine commitment to delivering high-quality, student-centred services and support.

  • Strong interpersonal skills, including the ability to engage respectfully and empathetically with students from diverse backgrounds.

  • Excellent organisational skills, with the ability to manage competing priorities and maintain accuracy and attention to detail.

About UQ 

As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world, working together to create a better world. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available.  

Enjoy up to 26 weeks paid parental and primary care leave, 17% super, 17.5% leave loading, flexible and hybrid working options, health and wellbeing programs, a heavily discounted Study for Staff program, on‑campus childcare, affordable parking, and salary packaging. 

Interested? 

For more information about this opportunity, please contact Jacqui Cox, Manager, Student Administration via email [email protected]. For application inquiries, please reach out to the Talent Acquisition team at [email protected], stating the job reference number (below) in the subject line.  

When you apply, please ensure you upload a resume and cover letter summarising how your background aligns to the ‘About You’ section. Please note that applications received via email will not be accepted. 

  

Other Information  

Pre-employment checks may include: verification of the right to work in Australia, criminal history checks. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements.  

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.  

We're dedicated to equity, diversity, and inclusion. We recognise that career pathways and opportunities differ and encourage applications from candidates who may not meet every criteria but can demonstrate their potential relative to opportunity. We’re also happy to support any accessibility needs throughout the recruitment process. Just let us know how we can help by

emailing [email protected] or calling +61 7 3365 2623. 

Applications close Sunday 16 August 2026 at 11.00pm AEST (R-67594). Please note applications will be reviewed as received. Candidates may be interviewed prior to the job closing date. We encourage candidates to apply as soon as possible. Please note that interviews have been tentatively scheduled for late August.  

Skills

Customer Service

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