Lead - Patient Services Representative - Ortho

Avera Orthopedics 69th & Louise

Worker Type:

Regular

Work Shift:

Day Shift (United States of America)

Pay Range:

The pay range for this position is listed below. Actual pay rate dependent upon experience.

$18.50 - $24.25

Position Highlights

Clinic Hours: Monday-Friday, 8:00 AM - 5:00 PM

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Responsible for leading and being a resource and mentor for Patient Services Representatives (PSR) and other appropriate staff. Provides guidance and orientation to new hires. Responsible for scheduling, maintaining, and disseminating an accurate staff schedule, including acquisition, retention, and organization of documentation, and will provide clerical services for the clinic as indicated. Performs reception duties for all medical personnel and visitors as needed including computer entry, phone answering, patient, staff, and physician communication.

What you will do

• Acts as a liaison and assistant to clinic leadership to monitor work of staff, including providing input to the clinic leadership for appraising performance.
• Maintains appropriate staffing levels to maximize efficiency.
• Maintains work flow to ensure a smooth patient process through waiting area.
• Acts as a main resource for training new staff, ongoing coaching, and monitoring staff duties and performance.
• Addresses daily work issues by addressing complaints and resolving problems.
• Reviews and orders supplies for the clinic to ensure adequate supplies are available.
• Acts as a liaison with other departments, clinics, and hospital.
• Completes all duties of Patient Services Representative.
• Functions as super user of EMR, sharing and educating staff on updates.
• Provides information to employees/visitors within scope of knowledge or refers to appropriate individuals.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

• Associate's or equivalent from two-year college; or equivalent combination of education and experience

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.

• Up to 5% employer matching contribution for retirement

• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [email protected].