(USA) Senior Operations Manager

Position Summary...

What you'll do...

At Sam's Club, we're redefining how products move from our supply chain network to our members. As an Assistant General Manager (AGM) in a Fulfillment Center, you'll play a critical leadership role in driving operational excellence, developing high-performing teams, and delivering exceptional service in a fast-paced, technology-enabled environment. You'll partner with the General Manager to lead facility operations, oversee large teams of associates and leaders, execute business strategies, and ensure a safe, productive, and member-focused operation. This role offers the opportunity to make a significant impact on the business while building a strong leadership pipeline for future advancement.

What You'll Do

Lead Operations & Deliver Results

• Support the overall management of fulfillment center operations, including receiving, storage, order fulfillment, shipping, and inventory management.
• Drive execution of operational plans to achieve performance goals related to safety, quality, productivity, service, and cost.
• Monitor key performance indicators (KPIs), analyze business metrics, and implement solutions that improve operational efficiency and member experience.
• Champion continuous improvement initiatives that optimize workflows, increase productivity, and enhance facility performance.
• Anticipate staffing and workload demands to ensure operational readiness and business continuity.

Build and Develop High-Performing Teams

• Lead, coach, and develop salaried and hourly associates across multiple functional areas.
• Create a culture of accountability, collaboration, and engagement where associates can grow and thrive.
• Identify talent, support succession planning, and participate in hiring, promotion, performance management, and development decisions.
• Provide clear direction, ongoing feedback, and development opportunities to strengthen leadership capabilities throughout the facility.

Foster a Safe and Compliant Operation

• Ensure compliance with all company policies, safety standards, regulatory requirements, and operational procedures.
• Promote a culture where safety is a core value and associates actively participate in maintaining a safe work environment.
• Investigate operational, associate, supplier, and member concerns and ensure timely resolution.
• Lead efforts to maintain operational excellence through consistent process execution and compliance monitoring.

Drive Strategic Execution

• Translate business objectives into actionable plans that support facility and network goals.
• Use data, insights, and operational trends to make informed decisions and solve complex business challenges.
• Partner with cross-functional teams to improve service levels, streamline processes, and support organizational priorities.
• Leverage technology and innovative solutions to enhance productivity and operational effectiveness.

Represent Sam's Club in the Community

• Serve as a positive ambassador for Sam's Club by supporting company-sponsored initiatives, community partnerships, and local outreach efforts.
• Build relationships that strengthen our presence and reputation within the communities we serve.

What You'll Bring

Leadership Experience

• Experience leading large teams in distribution, fulfillment, supply chain, manufacturing, retail, or related operations environments.
• Demonstrated success developing leaders, driving engagement, and building high-performing teams.
• Strong coaching, communication, and change management skills.

Operational Excellence

• Experience managing safety, quality, productivity, service, and financial performance.
• Ability to analyze operational data and translate insights into business results.
• Proven track record of executing complex operational strategies and continuous improvement initiatives.

Strategic Mindset

• Strong decision-making and problem-solving capabilities.
• Ability to balance short-term execution with long-term business objectives.
• Comfortable working in a fast-paced, rapidly evolving environment.

Our Leadership Expectations

Respect the Individual

• Build inclusive, high-performing teams where associates feel valued, supported, and empowered to succeed.
• Foster collaboration and develop strong, trusting relationships across all levels of the organization.
• Attract, develop, and retain top talent while recognizing the contributions of others.

Act with Integrity

• Model the highest standards of ethics, compliance, and accountability.
• Demonstrate humility, transparency, and a commitment to doing the right thing.
• Support Sam's Club's mission to create positive outcomes for associates, members, communities, and the environment.

Serve Our Members

• Deliver results while maintaining a relentless focus on member experience.
• Make data-driven decisions that balance operational performance with member needs.
• Continuously seek opportunities to improve service, quality, and value.

Strive for Excellence

• Embrace innovation and encourage new ideas that improve performance.
• Lead through change with resilience, curiosity, and a growth mindset.
• Champion continuous improvement and emerging technologies that help transform the business.

Benefits & Perks

At Sam's Club, we offer competitive pay, performance-based bonus opportunities, and a comprehensive benefits package designed to support your mind, body, and wallet. Benefits may include medical, dental, vision, 401(k), associate stock purchase plans, paid time off, parental leave, education benefits, and more. Join us and help shape the future of fulfillment while leading teams that deliver for millions of members every day.

-Health benefits include medical, vision and dental coverage

-Financial benefits include 401(k), stock purchase and company-paid life insurance

-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.



The annual salary range for this position is $116,000.00 - $174,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location). At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
-Health benefits include medical, vision and dental coverage

-Financial benefits include 401(k), stock purchase and company-paid life insurance

-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $116,000.00 - $174,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's Degree in business or a related field (e.g., Management, Logistics, Business Administration, Financial Management, Production/Operations Management); and 2 years experience in a senior management role within an operations/distribution/logistics environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees facility-wide OR 2 years experience as a Walmart Logistics Operations Manager including supervising, evaluating, mentoring, and developing associates; managing associate workload; and participating in the hiring and promotion of associates OR 4 years experience in a senior management role in an operations/distribution/logistics /retail environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees facility-wide Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor of Science in Supply Chain, Transportation and Logistics Management through Live Better U and Bellevue University, Both Bachelor's Degree in a related field (e.g., Management, Logistics, Business Administration, Financial Management, Production/Operations Management); and 3 years experience in a senior management role in an operations/distribution/logistics environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees facility-wide, Developing and managing budgets, contracts, managing P&L, developing manpower forecasts, monitoring regulatory compliance, and analyzing financial/operational data., Experience as a Walmart Logistics Operations Manager including supervising, evaluating, mentoring, and developing associates; managing associate workload; and participating in the hiring and promotion of associates, Senior-level experience managing multiple functional areas (e.g., receiving, shipping, QA, order filling) within a warehouse or Logistics network

Primary Location...

1000 Douglas Hills Rd, LITHIA SPRINGS, GA 30122-3623, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.