Room Service Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort and Residences Dominican Republic at Tropicalia will feature 95 keys and 25 branded residential homes, 8 distinct F&B outlets, all thoughtfully designed to reflect a contemporary interpretation of the Dominican Republic’s natural beauty. Wellness will be a defining pillar of the property, delivering a holistic experience that harmonizes with the natural environment while enhancing overall wellbeing through the restorative power of nature. The sustainable luxury destination is located on a 60-acre (24 hectare) site along the pristine beachfront of Playa Esmeralda in northeastern Dominican Republic, along the southern shores of Samaná Bay. A site of breathtaking natural beauty, Tropicalia is home to a diverse ecosystem of white-sand beaches; crystalline, aquamarine water and coral reefs; mountains, forests, mangroves, lagoons and rivers; a working coconut plantation; and an organic farm.

About the role:

Responsible for overseeing and coordinating the daily operations of the Room Service department, en ensuring efficient, personalized, and high-quality service in accordance with the hotel's standards and guess expectations.

What you will do:

• Lead, coordinate, and supervise the daily operations of the Room Service In -Room Dining.
• Ensure all guest orders are prepared, delivered and presented in compliance with Four Seasons high standards of quality and timeliness.
• Train, coach and support team members on service standers, luxury sequence of service and orden -taking accuracy.
• Coordinate with Kitchen, Front Office, Housekeeping, and other departments to ensure a seamless guess experience.
• Handle guest requests feedback, and special situations while ensuring guess satisfaction and compliance with hotel standards.
  

What you bring:

• Bachelor's degree in hospitality Busine Administration, Food y Beverage, or a related field.
• Minum 3-5 years of experience in a supervisory or management position.
• Fluent English.
• Strong guest-service orientation and attention detail.
• Knowledge of quality, hygiene, and food safety Standard.

What we offer: 

• Opportunity to join a high-level hospitality team.
• Professional growth and development opportunities.
• Continuous training.
• Collaborative and service-oriented work environment.
• Competitive benefits according to the position.

Schedule & Hours:

•  Availability to work rotating shifts.
• Availability to work weekends and holidays.
• Flexibility to work according to the hotel's operational needs.