- Location
- Remote · Columbus,OH
- Workplace
- Remote
- Department
- Sales
- Seniority
- Manager
Description
Superior Insurance Partners is a rapidly growing insurance brokerage platform specializing in commercial lines, personal lines, and employee benefits solutions for businesses and individuals across the United States. Through strategic acquisitions and long-term partnerships with leading independent agencies, Superior has built a strong presence throughout the Midwest and Eastern U.S.
At the core of Superior’s approach is its mission: to improve the lives of its Agency Partners by supporting their personal, professional, and financial goals. Rather than applying a one-size-fits-all model, Superior develops customized growth strategies tailored to each partner agency’s unique vision and objectives. Agency partners gain access to a robust shared-services platform that includes accounting and finance, recruiting, human resources, AMS/IT support, marketing, and M&A expertise — allowing local agencies to maintain their entrepreneurial culture while benefiting from the scale, resources, and best practices of a larger organization. Long-term economic alignment ensures partners remain invested in the collective success and growth of the platform.
Superior Insurance Partners is backed by Tyree & D'Angelo Partners (“TDP”), a leading Chicago-based private equity firm focused on investing in and partnering with lower middle-market businesses. TDP companies have completed over 1,000 partnerships, have grown to over $4 billion of enterprise value, and TDP has over $1.4 billion of capital under management.
Join Our Growing Employee Benefits Team!
We are seeking a motivated and client-focused Employee Benefits Senior Account Manager to join our growing Group Benefits Division. This is an exciting opportunity to be part of a collaborative, growth-oriented team supporting clients across multiple states.
As an Employee Benefits Account Manager, you will serve as a trusted partner to clients, carriers, and internal team members. You will be responsible for delivering exceptional service, managing day-to-day benefits administration, supporting renewals, and helping ensure clients receive a seamless experience throughout the year.
How You’ll Make an Impact
- Serve as the primary day-to-day contact for assigned employee benefits clients, building strong relationships and delivering timely, professional support.
- Manage client inquiries related to benefits, eligibility, enrollment, billing, claims, and coverage questions.
- Process policy changes, enrollments, terminations, reinstatements, and other service requests accurately and efficiently.
- Partner with carriers and vendors to resolve client issues and ensure service expectations are met.
- Support the renewal process by gathering information, preparing materials, coordinating timelines, and assisting with client presentations.
- Review plan documents, applications, and policy information to ensure accuracy and completeness.
- Maintain accurate client records, documentation, activities, and communications within agency management systems.
- Assist with open enrollment preparation, employee communications, and client meetings as needed.
- Identify opportunities to enhance client relationships through proactive service, education, and additional coverage solutions.
- Collaborate with Producers, Account Executives, carriers, and internal teams to support client retention and growth goals.
What Will Help You Be Successful
- 3+ years of Employee Benefits account management or client service experience preferred.
- Experience working within an insurance agency, brokerage, carrier, or benefits consulting environment.
- Active Life & Health Insurance License preferred (or ability to obtain).
- Strong understanding of group benefits products including medical, dental, vision, life, disability, and voluntary benefits.
- Ability to manage multiple priorities, deadlines, and client needs in a fast-paced environment.
- Excellent communication skills with a focus on building relationships and solving problems.
- Strong attention to detail and commitment to accuracy.
- Comfortable learning and utilizing technology platforms and agency management systems.
- Positive, team-oriented mindset with a passion for delivering outstanding client experiences.
Why Join Us?
You’ll join a growing organization where your ideas matter, your expertise is valued, and you’ll have the opportunity to grow your career while making a meaningful impact for our clients and their employees.