Systems Support Analyst

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Closing Date:

11/10/2026

Type of Position:

Professional Staff - Project/Program Administration

Job Type:

RegularDay Shift (United States of America)No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected].

Department:

ICE|CORE PA IT Support Services

Department's Website:

Summary of Job Duties:

A Systems Support Analyst is responsible for providing technical support, troubleshooting computer systems, resolving software and hardware issues, and ensuring that business applications and IT systems operate efficiently. This role supports end users, monitors system performance, and works with IT teams to maintain reliable and secure technology services.

Qualifications:

Minimum Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field. Four (4) years of experience may be substituted in lieu of the degree. 
• One (1) year of experience with supporting and maintaining computer systems.
• Microsoft .Net MS SQL or Oracle experience desirable.  Excellent written and verbal communication skills are required  

Preferred Qualifications: 

• Familiarity with Mitel or similar ACD phone system
• Epic
• Workforce management software
• Basic application/hardware computer troubleshooting
• Data compilation.

Qualifications Equivalencies:

Additional Information:

Job Requirements:

• Responsible for the administration of various computer/telephony applications and maintaining database information
• Performs analysis, troubleshooting, data collection, and root cause analysis and identifies and/or implements potential solutions for issues related to the system or the usage of it
• Document effectively on the applications supported, including the creation of education documentation for users
• Quickly troubleshoot and identify basic computer/telephone issues and correct them for users
• Performs regular testing of the system, identifying problems during testing, and then working to correct issues by following workflow processes
• Responsible for asset management/inventory for multiple departments
• Researches, analyzes, facilitates, and implements business and system workflows in order to expedite process improvement and coordinate business practices
• Assists in identifying best practices and implements opportunities for standardization and improvement
• Project management, leading special projects, and managing assigned technical projects
• May perform additional duties as assigned/requested

PHYSICAL REQUIREMENTS

Stand: Frequently

Sit: Frequently

Walk: Occasionally

Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently

Lift and carry weight: 25 lbs

Push and pull weight: 25 lbs

Use hands to touch, handle or feel: Frequently

Talk: Continuously

Hear: Continuously

Taste or smell: Occasionally

Read, concentrate, think analytically: Continuously

Physical Environment: Inside Medical Facility Environment

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

List of three Professional References (name, email, business title), ResumeProof of Veteran Status

Special Instructions to Applicants:

Please contact [email protected] for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:

Crawling, Crouching, Feeling, Grasping, Hearing, Kneeling, Lifting, Manipulate items with fingers, including keyboarding, Pulling, Pushing, Reaching, Repetitive Motion, Sitting, Standing, Stooping, Talking, Walking

Frequent Physical Activity:

Crawling, Crouching, Feeling, Grasping, Hearing, Kneeling, Lifting, Manipulate items with fingers, including keyboarding, Reaching, Sitting, Talking

Occasional Physical Activity:

Crawling, Crouching, Kneeling, Reaching, Stooping

Benefits Eligible:

Yes