Loan Servicing Specialist

At Suffolk Credit Union, we empower our members and strengthen our community by promoting financial wellness, transparency, and respect. Join us to enjoy comprehensive benefits, including health plans, 401(k) matching, and support for work-life balance, along with employee engagement activities and opportunities for community involvement.

Role Overview: The Loan Servicing Specialist is responsible for performing all day-to-day functions within the Loan Servicing Department, ensuring accuracy, compliance, and timely completion of all loan administration activities. This position supports the full loan lifecycle-including booking, maintenance, payment processing, escrow administration, lien perfection and release, and member inquiries-while delivering exceptional service to members and internal business partners.

Key Responsibilities: 

• Process new loan bookings, renewals, extensions, and maintenance requests in DNA and related systems.

• Review loan documents for accuracy, completeness, and policy/regulatory compliance.

• Monitor daily reports for payment exceptions and discrepancies; research and resolve issues.

• Maintain collateral records, ensuring proper lien perfection and timely releases.

• Process payoffs, satisfactions, subordinations, and reconveyances accurately and on time.

• Administer escrow accounts, including disbursements, analyses, and deficiency billing.

• Post and balance daily loan payments, advances, and adjustments.

• Respond promptly to member and internal inquiries with accurate, courteous service.

• Assist with year-end reporting (e.g., 1098/1099) and monthly reconciliations.

• Maintain documentation and audit trails per record retention and compliance standards.

• Support audits and collaborate with Collections, Accounting, and other departments to ensure data accuracy.

• Promote process improvements, complete required training, ensure regulatory adherence, and support the credit union's mission.

Essential Qualifications: One to two years of administrative support experience required.

• Working knowledge of loan servicing functions including payments, escrows, payoffs, lien processing, and maintenance.
• Understanding of lending regulations.
• Proficiency with core banking systems (Fiserv DNA preferred) and lending software (MeridianLink, Temenos etc.).
• Accuracy and attention to detail in data entry and documentation.
• Strong organizational and time-management skills with the ability to meet deadlines.
• Excellent member service and communication skills.
• Ability to work independently and collaboratively within a team environment.
• Strong problem-solving and analytical abilities.
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
• Maintains confidentiality and exercises sound judgment.

This position is eligible for our hybrid work arrangement policy, requiring 3 days a week on site at our Medford office, with remote flexibility for the remainder of the week.

Apply today and embark on a rewarding career and start empowering your possible!

Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience, and other qualifications.