Customer Service Representative

Job Title: Customer Service Representative
Duration: 2 months with possible extension
Shift hours: 09:00 am to 06:00 pm
Office: Alpharetta, GA 30005
Pay rate: $19-$22/hr. on W2

Job Responsibilities:

• Handle inbound and outbound customer communications by phone, email, chat, and other communication channels.
• Process customer orders accurately and efficiently while ensuring timely fulfilment and shipment.
• Respond to customer inquiries regarding products, pricing, order status, shipping, tracking, and other account-related questions.
• Address customer concerns and resolve issues while maintaining accurate records of interactions and resolutions.
• Communicate with customers regarding backorders, special orders, drop shipments, returns, and other order-related matters.
• Coordinate with internal departments to resolve customer issues and ensure timely follow-up.
• Maintain accurate records, spreadsheets, and documentation related to customer orders, returns, and service issues.
• Provide administrative and customer service support to sales representatives and other internal teams.
• Inform customers about available products, services, programs, and cost-saving options when appropriate.
• Review and proofread customer-facing materials, catalogs, and other documents as needed.
• Process customer payments and credit card transactions in accordance with company policies and security requirements.
• Perform additional customer service, order processing, and administrative duties as needed.

Minimum Requirement:

• High School Education or GED is required.
• 1-2 years of related experience in a customer service capacity.

About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.