Director of Property Management

Surge Professional seeks a motivated, organized, service-focused Property Manager to oversee daily operations for our client’s assigned property portfolio. This individual will help drive occupancy, maintain property standards, manage tenant relationships, and support strong financial performance.

The ideal candidate takes ownership, communicates effectively, and balances tenant needs with business priorities. This is a hands-on opportunity for someone who enjoys solving problems, coordinating teams, and keeping properties operating efficiently.

Key Responsibilities

Property Operations

• Manage day-to-day operations across assigned properties to ensure a clean, safe, and well-maintained environment.
• Conduct regular inspections to identify maintenance needs, assess property conditions, and recommend improvements.
• Coordinate move-ins, move-outs, unit turnover, and property readiness.
• Maintain accurate tenant files, lease documentation, inspection records, and operational reports.
• Apply company policies and lease requirements consistently and professionally.

Leasing & Tenant Relations

• Support leasing activity for commercial and residential properties through prospect follow-up, property tours, application coordination, and lease preparation.
• Monitor availability, upcoming renewals, and leasing activity to support occupancy goals.
• Build positive tenant relationships through responsive communication and timely issue resolution.
• Address tenant concerns, service requests, and lease-related questions.
• Identify opportunities to improve tenant satisfaction and retention.

Financial Performance

• Monitor rent collections, outstanding balances, and payment arrangements in line with company guidelines.
• Assist with operating budgets, expense tracking, and property performance reporting.
• Review vendor invoices for accuracy and coordinate approvals.
• Track occupancy, delinquency, turnover costs, and maintenance expenses.
• Recommend practical ways to control costs while maintaining service and property standards.

Maintenance & Vendor Coordination

• Partner with maintenance personnel, project managers, and outside vendors to prioritize work orders and repairs.
• Coordinate preventive maintenance, inspections, and property improvement projects.
• Monitor work quality, completion timelines, and vendor responsiveness.
• Communicate maintenance updates and expected completion dates to tenants.
• Escalate urgent property issues and assist with emergency response as needed.

Team Collaboration & Compliance

• Provide direction and follow-through for assigned property staff and service providers.
• Communicate property needs, operational challenges, and performance updates to leadership.
• Follow applicable fair housing requirements, landlord-tenant laws, safety standards, and company procedures.
• Maintain confidential information professionally and discreetly.

Qualifications

• Previous experience in property management, leasing, real estate operations, or a related field.
• Experience overseeing multiple properties or multifamily communities preferred, with vast portfolio management.
• Strong customer service, communication, organization, and problem-solving skills.
• Working knowledge of leasing, rent collection, budgeting, and maintenance coordination.
• Ability to manage competing priorities and follow tasks through to completion.
• Comfort using property management software and Microsoft Office applications.
• High school diploma or equivalent required; additional education in business, real estate, or a related field preferred.
• Ability to travel between assigned properties and respond to occasional after-hours issues.

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