Content Designer

Salary:

40,642.00 - 48,544.00 GBP Annual

Pension:

A Civil Service Pension with an employer contribution of 28.97%. Please refer to the Civil Service Pensions website for more information.

Type:

Full time

**Please note: The advert will close at 11:59PM the night before the listed closing date.**

SLC offer a blended working model which will typically be 2 days in the office and 3 days from home. 

Is it time you unlocked your potential?

Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK.  Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.

Our Values 

Culture is at the heart of everything we do at SLC and we are guided by our five values which help make SLC a great place to work: 

• Honesty: We act with integrity and transparency, sharing information openly and addressing challenges with courage.

• Empowerment: We enable people to take initiative, make impactful decisions, and continuously learn and grow.

• Accountability: We deliver on commitments, own our successes and mistakes, and strive for quality outcomes.

• Respect: We value diverse perspectives, actively listen, and create an inclusive environment where everyone belongs.

• Trust: We collaborate across teams, build dependable relationships, and work as one to deliver for our customers.

These values are more than words—they guide our decisions, shape our collaborations, and strengthen our impact on the students we serve.

About the Role

SLC has an opportunity for a Content Designer in our Content Design and Strategy team within the UCD, Product and Digital Management department. You'll create clear, accessible and user-focused content across digital and offline channels, helping customers understand complex information and navigate our services with confidence. Working as part of multidisciplinary teams, you'll use research, data and user insights to design, review and improve content that meets customer needs and supports the delivery of policy outcomes. Your work will have a direct impact on the quality of service we offer by ensuring customers receive the right information, in the right format, at the right time, creating a more seamless, inclusive and positive experience throughout their journey with SLC.

What you Bring:

• Excellent verbal and written communication skills
• Can organise complex information to support user understanding and navigation
• Able to assure design work meets appropriate standards and guidance
• Understand government accessibility requirements and how to implement them
• Understand inclusive design principles and how to implement them
• Understand user needs as they drive the design and authoring of content assets
• Comfortable using quantitative and qualitative data to turn user insights into outcomes
• Understand different prototyping techniques, from paper sketches to coded prototypes, and use them to visualise content in context
• Able to work independently
• Experience working in a content designer role or an aligned sector such as, journalism, marketing, communications, publishing or editorial jobs
• Experience of working on end-to-end services
• Experience of working with user experience and service design teams to identify usability issues and address them with recommendations
• Use of content management systems and content production processes to publish content
• Competence with industry standard tools and platforms to plan and manage your work
• Working in a fast-paced environment with tight deadlines

You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:

• 28 days annual leave plus 8 public holidays

• Option to buy/sell annual leave

• Flexi-time and enhanced flexible working options available

• Option to join the Civil Service pension scheme

• Life insurance cover for 4 x annual salary

• Enhanced company sick pay and family leave including maternity, paternity and adoption

• Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme

• To find out what’s it’s like to work at Student Loans Company click here SLC Careers

The Legal Bits

We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some background checks we need to complete before you can start with us. This will include employment history, criminal record check, credit reference check and fraud check.

EDI

As a proud Disability Confident Leader, we’re committed to creating an inclusive recruitment experience that empowers people of all abilities. Our team actively promotes accessible hiring practices, supports candidates with disabilities throughout their employment journey to help  build a diverse equitable workplace at SLC.

 

SLC will make reasonable adjustments for those who consider themselves to have a disability or long-term condition in line with the Equality Act 2010. Our application process provides candidates with the opportunity to request reasonable adjustments but if you would like to discuss this in more detail, please email [email protected].

Use of AI in Job Applications

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see Candidate Guidance for more information on appropriate and inappropriate use.