Quality and Patient Safety Specialist

Join a mission-driven oncology practice where your expertise in quality and patient safety directly improves the lives of patients facing cancer. As a Quality & Patient Safety Specialist, you’ll play a critical role in advancing evidence-based care, reducing risk, and shaping a culture of continuous improvement and accountability.

We offer the opportunity to collaborate with multidisciplinary teams, influence clinical outcomes through data-driven insights, and lead initiatives that enhance patient safety across the care continuum. You’ll be empowered to drive meaningful change, supported by leadership committed to excellence, innovation, and compassionate care.

JOB PURPOSE AND SUMMARY: 

Champion TOI’s mission-driven culture, with a focus on demonstrating our Core Values: Unwavering Integrity, Strive for Excellence, Genuine Empathy, and Better Together. In collaboration with the clinical quality and patient safety team, this role will recommend, develop, and implement various initiatives focused on enhancing the quality of care for TOI patients.    

ESSENTIAL DUTIES AND RESPONSBILITIES: 

Under the general direction of the Quality Manager, the Quality & Patient Safety Improvement Specialist is responsible for leading quality improvement and patient safety projects that drive improved patient outcomes. 

This role will be traveling up to 50%; time will be split between working remotely, and traveling to our clinics for site visits.

• Lead clinical quality improvement projects to close gaps in care for TOI patient population (i.e., tracking preventive screenings).
• Strong project management skills.
• Support TOI patient safety efforts: review adverse event reports to determine severity level, perform root cause analysis, and collaborate with patient care team to review/revise protocols.
• Perform routine site audits to ensure TOI clinics are carrying out patient safety best practices.
• Work on ASCO QOPI quality measures with our ASCO QOPI Quality Nursing Specialist
• Develop education and training materials for nursing team. Train providers and staff in patient safety and quality improvement tools and practices. 
• Regularly review quality measures and project performance with Quality Management team, TOI Providers, Operations, and other key stakeholders. 
• Communication and collaborate with patient care teams to discuss patient safety and quality improvement efforts.
• Facilitate project workshops with patient care and operations teams.
• Track, measure, and maintain comprehensive project documentation for all assigned projects. Report on progress regularly to the Quality Manager.
• Respond to quality improvement inquiries.

REQUIRED EXPERIENCE, EDUCATION AND/OR TRAINING: 

• Bachelor’s degree in healthcare, nursing, or related field; or equivalent combination of education/experience.
• Minimum of 2 years’ experience in quality improvement, healthcare, or equivalent experience required. 
• Lean/Six Sigma Certification preferred.

KNOWLEDGE, SKILLS, AND ABILITIES: 

• Demonstrated ability to manage, organize and prioritize workload in a timely accurate manner and ability to function independently.
• Knowledge of industry standards and quality improvement principles.
• Highly organized with strong attention to detail and sense of ownership.
• Demonstrated analytical knowledge and ability to assess performance against metrics.
• Demonstrated interpersonal, communications, team building, and quality improvement skills.
• Excellent interpersonal, verbal, and written communication skills
• Critical thinking: ability to identify root causes and implement creative solutions.
• Computer proficiency in Microsoft Office products including Word, Excel, and Outlook.

PHYSICAL WORKING REQUIREMENTS: 

The position involves prolonged periods of sitting at a desk, extensive computer use, and phone interaction. Additionally, the role may require occasional lifting of up to 20 pounds for office supplies or equipment. 

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Offsite work environments may vary.