Service Coordinator

Overview

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what’s next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE! We invite you to explore our opportunities and grow your career with us.

 

The Service Coordinator provides administrative support for our office staff and executive team. This position will multitask a variety of front office activities.

 

Responsibilities

• Answer incoming calls and creating appropriate work orders.
• Reviewing and following up on all work orders until completion.
• Follow up phone calls with customers to ensure their satisfaction.
• Answering incoming calls, directing to appropriate department and taking messages.
• General clerical assistance for all departments to include receiving and distributing electronic faxes, copying, and scanning documents.
• Create RTV’s (return to vendor authorizations) for items being returned to vendor. Run and review open
• RTV report, follow up with vendors for corrective action.
• Work with Accounting Department to resolve invoice discrepancies on purchase orders.
• Help develop SOP’s for the department and document workflows and work procedures
• Devises ways to improve customer service and client relationships
• Promotes company products and services
• Creates and maintains a directory of service providers and resources
• Assist with phone support and project reconciliation paperwork for service and installation team
• Gather detailed address information from customers and get a basic overview of the service issue to escalate as necessary
• Assist in the training of other service employees as well as with the onboarding paperwork and workstation setup
• Coordinates travel for service and install teams as needed
• Keeps track of forklift and install equipment rentals
• Maintains all company vehicle files and assist with processing service and install personnel files
• Assists with reviewing ADP Software coding as well as timesheets and productivity
• Create weekly service matrix report
• Assist with special projects as necessary
• Other duties as assigned

 

Qualifications

• 2+ years administrative experience• Bachelor’s Degree preferred • Bilingual Spanish/English Preferred• Extremely Proficient in MS PowerPoint, Word, Excel, MS Outlook and Internet Explorer.

 

We offer 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include: 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.