- Location
- IN - TDC 1 (IN110), India
- Type
- Full-time
- Department
- IT
- Seniority
- Senior
- Source
- Workday
Description
Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Job Summary
We are seeking a highly skilled Senior Application Developer with deep expertise in Salesforce Service Cloud and AI-powered Agent Assist solutions. This role focuses on designing, developing, and optimizing customer service applications that leverage automation, AI, and data-driven insights to enhance agent productivity and customer experience.
The ideal candidate will have strong experience in Salesforce platform development, Service Cloud features, and AI integrations.
Primary Skills:
Processes (Email to Case, Web to Case, Digital Engagement (Chat, Messaging), Phone to Case, CTI Vendors, Omnichannel, Knowledge, Case Routing, Queues, Public Groups, and User Group Assignments)
• Strong Experience with building the integrations between Salesforce and Cloud/On-Prem external applications using REST, SOAP APIs, Oath and Single Sign-On
• Analytical skills and strong experience debuging and resolve issues/defects
• Experience with Salesforce Governor limits
• Knowledge of the Best Practices used for development and implementation of the Salesforce applications, ability to lead the development of the end-to-end Salesforce solutions using OOB, Configuration and Customization - Lightning components, APEX Class, Triggers, Visualforce pages, Formulas
• Working experience with automation of the business processes using Salesforce automation tools: Lightning flows, Workflows, Assignment Rules, and Alerts
• Experience with data updates / data migration using Data Loader and other Salesforce tools
• Partisipate in discussions and negotiations with business representatives about requested functionality
• Participate in the code reviews and ensure the code achieves appropriate test coverage
• Ability to author technical solution approach and design documentation
• Working experience of the DevOps processes: migrate changes from development to QA to production environment using Flosum
• Salesforce Certification: Admin, Platform Developer 1
Secondary Skills:
• Knowledge of the Scaled Agile Methodology including program increments, PI Planning, Scrum of Scrums, and other Scaled Agile ceremonies. Participate in daily scrum meetings, analyze, and assign user stories to agile development team
• Some Project Management Skills
• Strong understanding of the Microsoft productivity suite (Excel, Word, Power Point)
• English written and verbal communication skills
• Self-Motivated learner
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.