- Location
- Arlington, VA
- Department
- Operations
- Seniority
- Director
- Experience
- 2+ years
- Source
- Paylocity
Description
Description
Job Title: Director of Practice Operations
Location: Arlington, VA
Status: Full-Time, Exempt
Reports to: Regional Director of Operations
About the Role:
Join a multi-location, multi-doctor practice brand as a key operational leader. You will drive operational excellence, team performance, and patient satisfaction while partnering with doctors and leadership to scale and optimize practice operations.
What You’ll Do:
- Lead and support day-to-day operations across multiple practice locations, including hiring, onboarding, scheduling, financial performance, and clinical support functions.
- Serve as a player-coach, remaining actively engaged in operations while coaching and developing Clinical and Administrative Leaders.
- Drive consistency and alignment across all sites, ensuring workflows, patient experience, and team behaviors reflect one cohesive brand.
- Partner with doctors and cross-functional leaders to identify opportunities to streamline processes, scale best practices, and improve efficiency.
- Monitor patient experience, satisfaction, and operational KPIs, using data to drive decisions and continuous improvement.
- Delegate effectively while maintaining accountability, collaboration, and ownership at the site level.
- Coach, mentor, and develop leaders to build bench strength and support growth across the region.
- Balance strategic initiatives with hands-on operational support to keep practices running smoothly.
Who You Are:
- A hands-on, multi-site operator who thrives in a fast-paced, growth-oriented environment.
- A confident player-coach who leads by example and enjoys developing people.
- Experienced in practice workflows, scheduling, and optimizing patient experience across locations.
- Financially savvy, with comfort managing P&L performance and key operational metrics.
- A strong communicator with high EQ, able to influence doctors, leaders, and front-line teams.
- Adaptable, collaborative, and proactive in identifying opportunities for improvement.
- Passionate about building teams, reinforcing culture, and aligning everyone around one brand vision.
Requirements
- Bachelor’s degree in Business, Healthcare Administration, or related field preferred, or equivalent work experience.
- 2+ years of people management experience (coaching, feedback, performance management).
- 4+ years of relevant operational experience.
- Ability to travel between multiple locations; flexible schedule required.
- Valid driver’s license.
Preferred Requirements:
- 2–3 years of experience in the dental industry, preferably orthodontics.
- Experience working in a multi-location healthcare or service-based organization.
- Familiarity with orthodontic practice management systems.