Senior Lead Digital Product Manager - Merchant Services

About this role:

Wells Fargo is seeking a Senior Lead Digital Product Manager to lead the Back Office Solutions product domain on the Merchant Services Product Team. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Act as an advisor to senior leadership to develop or influence digital products, initiatives, plans, specifications, resources, and long-term goals for highly complex business and technical needs across a functional area within the Digital environment.

• Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise.

• Deliver solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking.

• Coordinate highly complex activities and guidance to others.

• Provide vision, direction and expertise to senior leadership on implementing innovative and significant digital business plans, programs and initiatives which have significant impact.

• Strategically engage with all levels of professionals and managers across the enterprise.

• Serve as an expert advisor to leadership.

Required Qualifications:

• 7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Knowledge and understanding of the Merchant Services industry.

• Experience with Agile methodology of project delivery, including but not limited to prioritization product scope, intake and discovery of new work and work in progress within the backlog.

• Experience with one or more Agile tools used for tracking user stories or backlogs, such as Confluence and/or Jira.

• Demonstrated critical thinking skills to discern customer, technical and process impacts.

• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.

• Experience in digital production across all channels, platforms and devices.

• Knowledge and understanding of digital technologies to include strong digital design sensibilities and familiarity with best practices for user-centered digital design.

• Experience analyzing trends affecting digital interactive product design, mobile design or responsive design.

• Experience deploying customer facing digital tools/interfaces and performance measures.

• Ability to range strategic thinking and tactical activities to translating vision into executable initiatives.

• Ability to proactively identify roadblocks and develop recommendations for unforeseen issues in production, change requests, etc.

• Ability to influence and build relationships with LOB stakeholders, product owners, technology, business analysis, other internal partners.

• Experience working with third party vendors.

• Intermediate skill level in Microsoft Word, PowerPoint, Excel.

• Excellent verbal, written, and interpersonal communication skills and experience communicating and presenting information to senior leaders.

Job Expectations:

• Ability to travel up to10% of the time

• Position will require onsite presence at one of the required locations listed below in a hybrid work schedule.

• Flexibility to support global teams across time zones.

• This position is not eligible for Visa sponsorship.

• Relocation assistance not available for this position.

Position Locations:   

• 550 South Tryon Street, Charlotte, NC

• 800 South Jordan Creek Parkway, West Des Moines, IA

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.