Business Services Associate

Business Services Associate
Circle Business Services - Cheadle
37.5 Hours & Permanent
Salary: Up to £25,206.00 per year (depending on level of experience, training and qualification)

Circle Business Services is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. 

We have an opportunity for a Business Services Associate to join the Supplier Reconciliations and Helpdesk team.

This is a full-time role for 37.5 hours a week. The role holder will be required to work 09:00-17:00 on weekdays. This is a hybrid role with one day in the office and four days working from home.

Duties of this role include:

• Process supplier invoices, credit notes and payment requests accurately and efficiently.
• Ensure invoices are matched, coded and authorised in line with group policy and internal controls.
• Deliver accurate transactional data to produce management information reports.
• Provide a helpful and professional service to suppliers and internal stakeholders, responding to queries promptly.
• Ensure compliance with statutory obligations, financial regulations, internal audit standards and company policies.
• Support continuous improvement initiatives to streamline Accounts Payable processes and enhance efficiency.
• Perform accurate record keeping and document management in line with data protection and audit requirements.
• Handling inbound calls from patients, taking their payments and resolving their queries as necessary
• Actioning outbound calls or emails to patients when following up on their queries
• Investigate complex accounts, analyse common trends and identify solutions to prevent reoccurrence
• Relationship building with key internal and external stakeholders, including Insurance Companies and NHS Integrated Care Boards
• High volume query management
• Ability to work across various areas of the Credit Control department

Applicants should meet the following criteria:

• Strong customer service and interpersonal skills, with the ability to handle queries professionally.
• Experience using financial systems and MS Excel (basic to intermediate level).
• Strong technology skills to enter, report, store and manage data accurately.
• Ability to manage workload effectively, meet deadlines and prioritise tasks.
• Good numeracy and literacy skills.
• GCSEs (or equivalent) in Maths and English at grade C/4 or above.
• Understanding of invoice processing and accounts payable principles (desirable).

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy