Help Desk Specialist

Description

As a Help Desk Specialist at Ardoor HQ, you will be the first line of support for staff across the organization. You will handle incoming IT requests, resolve day-to-day technical issues, and escalate more complex problems to senior IT staff as needed. This position is designed for someone with strong customer service skills, solid troubleshooting abilities, and a desire to grow within the IT field. Your primary responsibility is to ensure that employees have the technical support they need to remain productive.

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Responsibilities

· Serve as the first point of contact for staff seeking IT support via phone, email, or ticketing system.

· Provide technical assistance for hardware, software, and peripheral issues.

· Install, configure, and maintain end-user devices (laptops, desktops, printers, mobile devices).

· Troubleshoot and resolve problems with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).

· Assist with onboarding and offboarding of employees, including setting up accounts, email, and access permissions.

· Support password resets, user access requests, and basic Active Directory functions.

· Escalate advanced technical issues to System Administrators or IT leadership.

· Document issues and resolutions within the helpdesk ticketing system.

· Assist with office network troubleshooting under the guidance of senior IT staff.

· Provide basic training to users on IT systems and best practices.

· Contribute to maintaining IT inventory and asset tracking.

Requirements

Education & Certifications: - Associate’s degree in IT, Computer Science, or related field preferred (or equivalent work experience). - CompTIA A+, Network+, or Microsoft Fundamentals certifications a plus.

Experience: - 1–3 years of experience in a help desk or technical support role. - Familiarity with Microsoft 365 applications and administration. - Strong working knowledge of M365 Admin, Azure/Intune, SharePoint, Microsoft & Windows operating systems, products, applications, and hardware/software troubleshooting techniques. - Basic knowledge of networking fundamentals (Wi-Fi, switches, VPNs). - Experience with Windows and macOS environments. - CINC Systems ERP experience a plus.

Core Skills: - Strong troubleshooting and problem-solving skills. - Excellent communication and customer service skills. - Ability to manage multiple support requests simultaneously. - Detail-oriented with strong documentation habits. - Eagerness to learn and grow into more advanced IT roles.

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Why Join Ardoor

Ardoor is a private equity-backed parent company leading the transformation of association management through advanced technology and best-in-class operations. As a Help Desk Specialist, you will gain hands-on experience with enterprise IT systems, build foundational technical skills, and be part of a collaborative team working to support a rapidly growing organization.