Help Desk Specialist

Position: Help Desk Specialist Company Overview:The National Western Stock Show (NWSS) is a premier livestock, rodeo, and horse show event that has been held annually since 1906. With roots deeply ingrained in western heritage and culture, the NWSS is dedicated to celebrating and preserving the agricultural industry through world-class exhibitions, education, and entertainment. Position Overview:We are seeking a highly motivated Help Desk Specialist to join our team during the busiest time of the year - the National Western Stock Show event. In this role, you will be the main point of contact for all technical support issues, providing exceptional assistance to our staff and exhibitors. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for providing excellent customer service. Key Responsibilities:- Act as the first point of contact for all technical support issues, including hardware, software, and network problems- Troubleshoot and resolve technical issues in a timely and efficient manner- Monitor and maintain all hardware, software, and network systems to ensure proper functioning and security- Install and configure new equipment and software as needed- Provide end-user training and technical assistance to staff and exhibitors- Create and maintain documentation for commonly encountered technical issues- Collaborate with other IT team members to escalate complex issues- Proactively identify and resolve potential issues to prevent downtime- Participate in after-hours support as needed during the National Western Stock Show event Qualifications:- High school diploma or equivalent, with a relevant college degree or certification preferred- Proficiency in Microsoft Office Suite and Windows operating systems- Familiarity with networking, remote desktop, and Active Directory- Excellent troubleshooting and problem-solving skills- Strong verbal and written communication skills- Ability to work under pressure and handle multiple tasks simultaneously- A team player who is also able to work independently with minimal supervision- Availability to work on weekends and evenings as needed during the National Western Stock Show event Why Work with Us:At the National Western Stock Show, we are passionate about celebrating and preserving the western way of life. As a part of our team, you will have the opportunity to work in a dynamic and fast-paced environment, surrounded by dedicated individuals who share your passion. We offer a competitive salary, benefits package, and a fun and inclusive work culture. If you are a tech-savvy, customer-focused individual with a passion for the agricultural industry, we want to hear from you! Apply now to join our team as a Help Desk Specialist and be a part of the historic National Western Stock Show.