Help Desk Specialist II (TS, w/ SCI Eligibility)

The anticipated salary range for this position is $53,000 - $68,000. Actual compensation will be determined based on the candidate’s qualifications and experience, geographic location, contractual requirements, and other relevant business considerations. The final salary may fall outside the stated range.


Position Description:
The Help Desk Specialist provides on-site end-user, desktop, and network support for the customer’s classified Special Access Program environments.

We are seeking a Help Desk Specialist II to carry out the following duties and responsibilities:

• Install and support commercial software and related upgrades
• Update the solutions database with applicable resolutions
• Provide problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop systems
• Monitor and enforce all IT policies and procedures
• Assist with setting up new users in IDAM and multiple-level security LDAP profiles
• Install and configure computers, monitors, network infrastructure, and peripherals such as printers and scanners
• Maintain, upgrade, and repair PCs/laptops and Windows desktop applications for all systems

Qualifications: 

Required: 

• 5+ years of experience in information technology or a related field
• SAP experience required
• CompTIA Security+ (DoD 8570 IAT Level II) within 6 months of hire
• BS degree in Computer Science, Information Technology, or equivalent experience (4 years)
• 10%-25% Travel

Security Clearance:

• TS with SCI eligibility
• Ability to obtain TS/SCI with Counterintelligence polygraph
• Eligibility for access to Special Access Program (SAP) Information

Military Experience Welcome (MOS / AFSC / Rating):

• Enlisted: Army 25B, 25U; Air Force 1D7X1 (formerly 3D0X2), 3D1X2; Navy Information Systems Technician (IT); Marine Corps 0671, 0631
• Officer and Warrant Officer: Army 25A, 26A, 255A, 255N; Air Force 17D; Navy 1820; Marine Corps 0602

Employee Benefits:

• Competitive salary for well-qualified applicants
• 401(k) plan
• Annual performance bonus
• Certification and advanced degree attainment bonuses
• Student Loan / Tuition reimbursement
• Health Care Insurance (medical, dental, vision)
• Up to four weeks of paid vacation
• 11 Federal Holidays, and 3 Floating Holidays
• Team bonding events