- Location
- Central: Manheim, PA
- Workplace
- Onsite
- Type
- Full-time
- Department
- Ministry Team: Operations
- Source
- Lever
Description
Reports to: Director of IT
Hours Commitment: Full-time hours (40 hours/week) with regular weekend responsibilities and after-hours support as needed
Overview: The Help Desk Specialist serves as the first point of contact for all IT and Production Services (AVL) support requests. This role is responsible for delivering a high-quality, customer-first support experience by triaging tickets, communicating clearly, and ensuring issues are routed, documented and resolved efficiently.
This individual sets the tone for a culture of exceptional customer service, bringing a balance of responsiveness, care, and follow-through, and they play a key role in supporting ministry through technology and production.
Skills
Customer Service
Benefits
Competitive medical, dental and vision coverageRetirement plan contribution and employer matchAnnual counseling benefitFlexible schedulesGenerous and immediate paid time-offCasual dressQuarterly professional and spiritual development daysIntentional investment in personal and professional development
