Manager, Technology Operations

Position Summary...

The Manager, Technology Operations will drive operational performance and execution across Walmart Business store-fulfilled Delivery and Pickup. This role will use data and customer insights to identify opportunities, investigate complex fulfillment issues, and drive solutions from root cause through implementation. The Manager will lead cross-functional initiatives, translate operational needs into actionable business and technology requirements, and drive work through testing, launch, and performance validation. This role requires strong analytical problem solving, technical fluency, operational judgment, and the ability to independently navigate ambiguity and drive outcomes across a highly matrixed organization.

What you'll do...

About the team:
Walmart Business helps organizations save time, money, and hassle by bringing Walmart's everyday low prices, broad assortment, and omnichannel capabilities to business customers.
The Omni Post-Transaction team focuses on what happens after customers place their orders, including the experiences that help them successfully receive and manage their purchases. Our work spans store-fulfilled Delivery and Pickup and other post-transaction experiences, with a focus on ensuring Walmart's capabilities evolve to support the distinct needs and growing complexity of business customers.
What you'll do:

• Analyze fulfillment performance, customer feedback, and operational data to identify opportunities and root causes.
• Lead cross-functional efforts to resolve complex Delivery and Pickup customer and operational issues.
• Translate business needs and operational insights into clear requirements and scalable solutions with Product and Engineering.
• Drive initiatives from discovery through testing, launch, performance validation, and continuous improvement.
• Establish operating mechanisms, manage dependencies, and drive accountability across partner teams.
• Identify recurring issues and translate near-term operational learnings into longer-term capability improvements.
• Use data and operational judgment to surface risks, recommend actions, and influence decisions.

What you'll bring:

• Strong analytical problem-solving skills and ability to turn data and insights into action.
• Experience in eCommerce, fulfillment, operations, supply chain, product operations, or related fields.
• Technical and business fluency to navigate interdependencies across operations, product, and technology and translate needs across stakeholders.
• Ability to independently drive complex, cross-functional work from ambiguity to measurable outcomes.
• Strong operational judgment, balancing customer experience, business impact, scalability, and execution constraints.
• Excellent communication, stakeholder management, ownership, and intellectual curiosity, with the ability to understand complex problems and drive alignment.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
Option 2: 5 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.