- Location
- Hounslow, England, United Kingdom · published
- Workplace
- Hybrid
- Type
- Full-time
- Department
- IT
- Source
- Workable
Description
LOCATION: Heathrow, TW6 2TA
SHIFT PATTERN: 40 hours per week. Monday to Friday (Hybrid- 3 days in the office/ 2 days remote)
SALARY: Competitive
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!
ROLE OVERVIEW AND PURPOSE
We are seeking a Business Systems Analyst to join our Technology team and support the delivery, administration, and continuous improvement of business systems across the organisation.
This is a hands-on role that combines business analysis, systems administration, and project coordination. You will work closely with operational stakeholders, technology suppliers, and internal teams to ensure that business requirements are translated into practical, scalable, and effective system solutions.
The role is ideally suited to someone who enjoys understanding how businesses operate, solving problems through technology, and taking ownership of implementation activities and systems configuration. You will be expected to work independently, manage multiple priorities, and support the successful delivery of technology initiatives from concept through to implementation to BAU administration.
Role Breakdown – The role combines responsibilities across three key areas:
- Business Systems Analyst (40%)
- Systems Administrator (30%)
- Project Coordinator (30%)
KEY RESPONSIBILITIES
Business Analysis
- Gather, document, and analyse business requirements from operational and support functions.
- Translate business requirements into system configurations, workflows, datasets, process maps, and implementation plans.
- Identify opportunities to improve operational processes through technology and automation.
- Produce clear and structured documentation including requirements specifications, process flows, user stories, and solution designs.
- Support the evaluation of business needs against available system capabilities.
- Work closely with stakeholders to understand challenges and identify practical solutions.
Systems Administration & Configuration
- Support the administration, configuration, and maintenance of business systems.
- Configure system settings, workflows, forms, user permissions, organisational structures, and operational data.
- Prepare, cleanse, validate, and import data into business applications.
- Support testing activities, defect resolution, and system enhancements.
- Create and maintain system documentation, training materials, and user guides.
- Assist with user onboarding and support activities.
Project Coordination & Delivery
- Support the delivery of technology projects and system implementations.
- Coordinate activities between business stakeholders, suppliers, and internal teams.
- Track project actions, risks, issues, dependencies, and milestones.
- Support user acceptance testing, training, deployment, and go-live activities.
- Assist with technology workstreams during new contract mobilisations.
- Ensure project deliverables are completed on time and to the required standard.
Automation & Data Management
- Define, structure, and prepare system master data, and import templates to support operational processes, system scalability, and future reporting requirements.
- Analyse and manipulate large datasets using MS Excel and other tools.
- Validate data quality and ensure consistency across systems.
- Work comfortably with Microsoft 365 tools including SharePoint and Power Platform technologies, developing Power Automate workflows and Power Apps solutions where appropriate.
Supplier & Solution Evaluation
- Research technology vendors, software platforms, and market solutions.
- Compare products and capabilities against business requirements.
- Participate in supplier demonstrations, workshops, and evaluation activities.
- Provide structured recommendations and analysis to support decision-making.
- Understand when requirements can be met through existing technology, low-code solutions, or third-party products.