- Location
- Philippines · published
- Type
- Full-time
- Department
- Healthcare
- Source
- Workable
Description
We are seeking a highly capable and articulate Front Desk Medical Virtual Assistant to support our client's Family Medicine practice. The ideal candidate has extensive hands-on experience with AthenaHealth EMR, a strong familiarity with primary care clinical terminology and CPT codes, and demonstrated expertise in managing patient scheduling, insurance verifications, and phone communications for a diverse patient demographic, including a high volume of Medicare seniors.
Key Responsibilities
- Patient & Telephone Support: Efficiently handle inbound and outbound calls via Intermedia Unite / UNITE VoIP. Provide warm, patient, and crystal-clear assistance to patients—especially elderly Medicare beneficiaries—answering inquiries and managing clinic communications.
- Scheduling & Intake: Coordinate patient appointments, follow-ups, and calendar management directly within AthenaHealth EMR.
- Verification of Benefits: Conduct thorough Verification of Benefits (VOB) prior to visits, confirming coverage eligibility for standard Medicare, Medicare Advantage, and commercial plans.
- Clinical Administrative Support: Leverage clinical familiarity (such as understanding common Family Medicine CPT/ICD-10 codes and visit types) to ensure accurate appointment routing and patient intake.
- Clinic Coverage: Provide dependable, uninterrupted coverage during all operating hours of the practice.