Administrative Assistant

Administrative Assistant

Location: Langley, BC

At IPEX, the leader in thermoplastic piping systems, we are redefining the future of water management and clean energy. As part of the Aliaxis family, we combine global strength with local expertise to tackle the world's toughest challenges. Guided by our values – We Care, We Dare, We Deliver – we challenge the status quo to make a meaningful impact. If you're an innovative collaborator ready to make a difference, come join us in shaping a better tomorrow!

The Administrative Assistant provides comprehensive support to ensure smooth day-to-day operations within the office. This role serves as the first point of contact for visitors and callers, manages front desk activities, and delivers a wide range of administrative services including scheduling, document preparation, and record maintenance. The position also oversees office organization, coordinates meetings and events, assists with customer inquiries during busy periods, and contributes to process improvements. The ideal candidate is detail-oriented, organized, and able to manage multiple priorities while maintaining a professional and welcoming environment. This is an on-site role 5 days/week, 8am-4pm, based out of the Ipex Langley office.

Primary responsibilities

• Serve as the first point of contact for visitors and callers, ensuring a professional and welcoming experience.
• Answer and direct incoming calls promptly and accurately; take messages and relay information as needed.
• Greet visitors, verify appointments, and maintain a secure and accurate visitor log.
• Manage incoming and outgoing mail, courier deliveries, and ensure timely distribution to appropriate recipients.
• Maintain a tidy and organized reception area to reflect a professional environment.
• Assist with data entry, report generation, and basic analysis to support departmental needs.
• Coordinate scheduling and calendar management for meetings, including booking rooms and arranging necessary resources.
• Support planning and logistics for internal events, training sessions, and team meetings, including catering and materials preparation
• Monitor and replenish office supplies; place orders and track deliveries to maintain adequate inventory.
• Ensure office equipment is functioning properly; coordinate maintenance or repairs when needed.
• Oversee boardroom bookings and ensure meeting spaces are prepared and equipped.
• Liaise with external service providers (e.g., cleaning, maintenance) to ensure quality and timely service.
• Maintain general office organization and cleanliness to promote a productive work environment

Key qualifications

• Minimum high school diploma, post-secondary preferred
• Minimum 2–3 years’ experience in an administrative or customer service role
• Experience supporting a sales team is an asset
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Experience with internal reporting tools and CRM systems (ex. SAP) preferred
• Familiarity with trade show coordination and event planning preferred

Core Competencies

• Excellent written and verbal communication skills
• Strong interpersonal skills with demonstrated tact and diplomacy
• Collaborative team player with a positive attitude
• Ability to prioritize tasks and manage multiple responsibilities independently
• Professional demeanor with a customer service orientation

Why Join Us?

This role offers the opportunity to influence business growth, develop strategic customer partnerships, and contribute directly to market expansion within a respected industry-leading organization.

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at [email protected]