Retention Specialist - On Site

Competitive Compensation – Impressive Benefits – Potential for Growth – Work/Life Balance

Now hiring in Charlotte, Mint Hill, and Matthews area!

*This position is On Site working at our Matthews, NC location.

Anticimex Carolinas is a family of brands of several long-running Carolina pest control companies who have joined together to better serve our customers. Today, we offer state of the art pest control to residents and businesses across both North and South Carolina.

At Anticimex, our purpose is to transform the world into a healthier, safer place through innovative and sustainable pest control solutions. Every day, we help protect people, property, food, and the environment through preventive pest management, advanced technology, and expert service. We believe in creating healthier communities while preserving nature for future generations.

We are passionate about service. We are experts in our industry. We build lifelong careers. We seek service-minded individuals who want to be the best of the best and desire a career, not just a job. We pledge to support your development by offering continued opportunities in a safety-first environment. If you're dedicated to growth, let's take this journey together!

What You'll Do:

As a Retention Specialist, you'll play a key role in supporting customers and ensuring a positive service experience. Responsibilities include:

• Handling inbound and outbound customer calls and emails.
• Managing cancellation requests, overcoming objections, and working to retain customers.
• Resolving customer concerns and escalating issues when appropriate.
• Maintaining accurate customer records and account information.
• Scheduling services and coordinating technician routes.
• Partnering with field teams, sales representatives, managers, and other departments to ensure excellent service delivery.
• Educating customers on service plans and pest control solutions.
• Utilizing technology platforms including Microsoft Teams, Outlook, Microsoft Office, and PestPac to research and resolve customer needs.

What We're Looking For:

• Strong problem-solving skills and the ability to think creatively.
• Excellent customer service and relationship-building abilities.
• A solution-oriented mindset with a passion for helping customers.
• Strong organizational and time-management skills.
• Ability to multitask and thrive in a fast-paced environment.
• Outstanding verbal and written communication skills.
• A collaborative team player who contributes to overall team success.

Qualifications:

• 1-2 years of customer service experience preferred.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
• Ability to prioritize multiple tasks while maintaining a high level of customer focus.

Why Join Us?

• Opportunity to make a meaningful impact within a collaborative team.
• Professional development and growth opportunities.
• Fast-paced, team-oriented work environment where your contributions are valued.
• Our company offers a great compensation package: competitive pay, paid training, ongoing professional development, retirement savings plan, paid time off, holiday pay, and a full benefits package (medical, dental, vision, and a FREE life insurance policy).

EOE