People Operations Senior Associate

Job Description

Working as part of a team and reporting to the GBS HR Services Lead, this role will be responsible for providing excellent customer service and performing HR administrative duties relating to all core processes provided by HR Services EMEA. With a customer focused and professional manner, this role will be the first point of contact for HR queries from our customer base comprising of employees & managers at all levels and from all areas of the business. Duties will also include supporting and educating our customers in using the Company’s HR System (Workday), review and approval of notifications in Workday and producing relevant paperwork in line with agreed internal processes. 

Responsibilities

• First point of contact to our customer base for HR queries
• Provide support to our customer base on all core processes provided by HR Services
• Caseload management, responding to all employee HR queries within agreed SLAs and in line with the processes of the Global Business Services function
• Escalate tasks as appropriate to the broader HR team within agreed SLA
• Follow-up cases to resolution
• Review and approve notifications in Workday in line with processes
• Produce relevant paperwork in line with agreed processes and timelines
• Administrative and system support on all HR Cycles as required including on-boarding, off-boarding, performance management cycle
• Maintain Personnel files
• Adherence to metrics and work within agreed Service Level Agreements
• Minimal error rates and dissatisfied customers
• Involvement in projects as required

Requirements

• 1-3 years of proven work experience in similar position
• Bachelor's degree
• Fluent German
• At least intermediate English
• Strong written, verbal, and interpersonal communication skills
• Self-motivated, proactive and capable to work independently under limited supervision
• Ensure low error rate
• Knowledge of MS Office and HR systems (Workday as a plus)
• Good understanding of HR processes
• Organisational skills and ability to prioritise
• Analytical and problem solving capability