Lead - Reporting & Analytics

Our Story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose, and encourage colleagues to Be Alight.

• Champion People: Be empathetic and help create a place where everyone belongs.
• Grow with Purpose: Be inspired by our higher calling of improving lives.
• Be Alight: Act with integrity, be real, and empower others.

Job Summary

We are seeking a detail-oriented and proactive Analyst - Reporting & Analytics to manage critical operational reporting deliverables, ensure data accuracy, support stakeholder decision-making, and drive continuous improvement through automation, process enhancement, and data visualization.

This role is responsible for delivering timely and accurate reports, including EWAT Stat Report, Imaging Report, POD Hours Report, and EWAT Break Report, while maintaining strong governance, quality assurance, documentation, and stakeholder communication.

Role

The Analyst - Reporting & Analytics will support operational excellence by managing recurring business reports, validating data accuracy, identifying reporting risks, and providing timely insights to managers, operations teams, and stakeholders. The position will also support reporting transitions, knowledge management, cross-training, and upskilling initiatives to strengthen reporting capability, reduce dependency, and enable effective business decision-making.

Key Responsibilities

• Reporting Delivery and TAT Ownership: Ensure accurate and timely delivery of critical reports and maintain 100% adherence to defined timelines.
• Stakeholder Communication: Provide clear updates to stakeholders and escalate delays in advance with reason, impact, and revised timeline.
• Operational Cadence and Insights: Support weekly operations reviews, assess data gaps, and share EWAT dashboard findings and observations.
• Quality Assurance: Resolve reporting issues promptly, complete monthly audits, and prevent repeat errors through strong controls and governance.
• Report Enhancement and Automation: Identify opportunities to simplify, automate, or improve reports to reduce manual effort and increase efficiency.
• Transition and Knowledge Management: Support AM 360 and EWAT migration to LP through process clarity, documentation, continuity, and knowledge transfer.
• Training and Team Learning: Enable structured training, cross-learning, and sharing of new reporting methods, technologies, and ways of working.
• Rhythms and Routines: Maintain schedule discipline, timesheet compliance, and consistent attendance adherence.
• Upskilling and Business Knowledge: Strengthen capabilities in Advanced Excel, Power BI, VBA, SQL, visualization, and Leave Solutions processes.
• Performance Guarantees: Support performance guarantees through accurate, timely, and reliable reporting.

Required Skills & Qualifications

• Bachelor’s degree in B. Com, B.A, or BBA. Full-time MBA, MCA, B.Tech, BE, or B.Ed qualifications are not applicable.
• 5+ years of experience in reporting, analytics, operations reporting, workforce reporting, or business intelligence support.
• Strong proficiency in Advanced Excel, including formulas, pivot tables, data validation, and reporting templates.
• Working knowledge of Power BI, data visualization concepts, dashboard interpretation, and report comparison.
• Knowledge of VBA, SQL, Power Query, or automation techniques is preferred.
• Strong attention to detail with a commitment to reporting accuracy, quality assurance, and error prevention.
• Ability to manage recurring deliverables with strict timelines, high accountability, and independent ownership.
• Strong stakeholder management, communication, collaboration, and issue-resolution skills.
• Ability to interpret operational data, identify gaps, and present findings clearly to non-technical stakeholders.
• Experience maintaining process documentation, training materials, and knowledge transfer records.
• Understanding of operational governance, data confidentiality, and reporting controls.
• Experience supporting reporting transitions, dashboard rollouts, or report automation initiatives.
• Strong business acumen with the ability to connect reporting outputs to operational performance and client commitments.

Success Measures

• 100% adherence to defined reporting timelines for all critical deliverables.
• 100% quality target for reporting outputs, with no repeat errors.
• Monthly quality calibration audits completed for key reports.
• Stakeholders informed in advance of any expected delivery delays.
• Reporting documentation maintained and updated for all deliverables.
• Cross-training completed to reduce single-person dependency across reports.
• Automation or process enhancement opportunities identified and progressed with manager and operations teams.

Experience

• Prior experience with Alight, Aon, or Wipro is an added advantage.
• Leave domain experience is preferred.
• Minimum 5+ years of relevant experience.

Behavioural & Cultural Expectations

• Demonstrates ownership and accountability.
• Applies a solution-oriented mindset and influences teams toward shared goals.
• Maintains strong focus on quality, accuracy, and timelines.
• Collaborates effectively with global and offshore teams.
• Remains flexible with work hours based on business requirements.
• Participates actively in team discussions, reviews, and delivery forums.

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management, and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity, and embody the meaning of Be Alight. Learn more at careers.alight.com.

Benefits

We offer programs and plans for a healthy mind, body, wallet, and life because it’s important our benefits care for the whole person. Options include health coverage, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity and adoption leave, continuing education and training, and voluntary benefit options.

By applying for a position with Alight, you understand that any offer will be contingent on successfully completing a background check consistent with Alight’s employment policies. Background checks may include SSN/SIN validation, education verification, employment verification, criminal check, global sanctions and government watch list searches, credit check, and/or drug test, based on the nature of the position. You will be notified during the hiring process which checks are required.

Our Commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected].

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristic or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants with disabilities, as well as sincerely held religious beliefs, practices, and observances, unless doing so would result in undue hardship. Applicants may request a reasonable accommodation or modification by contacting their recruiter.

Authorization to Work in the Employing Country

Applicants must have work authorization in the country in which they are applying that does not now or in the future require visa sponsorship for employment authorization in that country and with Alight.

Note: This job description does not restrict management’s right to assign or reassign duties and responsibilities of this job to other entities, including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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