Operation Officer

About Us:

We are a dynamic and fast-growing financial technology group headquartered in Manchester, United Kingdom, with an established presence across the UK, Europe, Canada, Australia, Pakistan, and Bangladesh. Our group, encompassing ACE Money Transfer and ACE Union, operates across two regulated verticals: Electronic Money Services (EMI) and Cross-Border Remittances.

Through our digital platforms, including mobile apps, web portals, and APIs, we deliver a comprehensive range of regulated financial services. These include digital payments, e-wallets, electronic money issuance, prepaid cards, mobile top-ups, bill payments, and international money transfers, designed to serve both individual and business customers in over 100 countries. By leveraging cutting-edge technologies such as AI for fraud detection, automation for seamless transactions, and partnerships with global leaders like Mastercard, we provide secure, user-friendly, and accessible financial solutions that adapt to the evolving needs of a global customer base.
As we scale our EMI and remittance operations amid 2026's fintech landscape marked by real-time payments, embedded finance, blockchain integration, and sustainability initiatives, we are building a leadership team to drive innovation, regulatory compliance, and excellence across our dual-regulated ecosystem.


Job Title: Operations Officer


We are looking for an Operations Officer to support the day-to-day operational control of our payment and financial services business.
This is a hands-on operations role. The job involves monitoring operational activities, checking data and transactions, following up with internal teams, maintaining reports and trackers, identifying issues, and making sure outstanding actions are progressed and closed.


What you will actually do

• Review daily operational queues and identify pending, failed, rejected, overdue, or exceptional items.
• Check transactions, customer/account information, tickets, and system records to identify discrepancies or issues.
• Follow up with the relevant team when an issue requires action from Customer Service, Compliance, Finance, Technology, Product, or another department.
• Maintain trackers showing the issue, responsible team, current status, required action, and follow-up date.
• Keep chasing outstanding items until they are resolved or appropriately escalated.
• Monitor SLA deadlines and highlight potential or actual breaches.
• Prepare and update daily, weekly, and monthly Operations reports.
• Perform data checks to ensure reports and operational records are accurate.
• Investigate operational issues using available system information, audit trails, reports, and transaction details.
• Escalate issues that cannot be resolved at Officer level, providing the relevant facts and evidence.
• Support operational testing and UAT when new features, system changes, or process changes are introduced.
• Identify recurring problems and highlight opportunities to improve or automate manual processes.
• Maintain clear documentation of actions taken, updates received, and outstanding issues.

 

Key Requirements

• Minimum qualification: Graduation from a recognized institution.
• Comfortable working with Excel, reports, internal systems, tickets, and transaction data.
• Able to manage multiple tasks and collaborate with different teams simultaneously.
• Strong accuracy and attention to detail.
• Demonstrates persistence, ownership, and accountability.
• Excellent communication and follow-up skills.
• Proactive approach to monitoring and investigating operational issues.
• Strong problem-solving skills with a focus on moving issues toward resolution.
• This is not a purely administrative role — it requires active monitoring, investigation, follow-up, coordination, and ownership of operational issues.