Manager, Property Operations - Donor Center Portfolio

Responsibilities

The Manager, Property Operations, is responsible for ensuring donor center facilities are maintained in a safe, compliant, and operationally effective manner. This role supports regulatory readiness, oversee maintenance and vendor services, and partners with site leadership to ensure uninterrupted operations aligned with NYBC standards and mission.

 

Responsibilities:

• Coordinate preventive and corrective maintenance programs, repair activities, and service requests to ensure safe, reliable, and uninterrupted facility operations.
• Oversee day-to-day repairs and maintenance for building systems, equipment, and site infrastructure, prioritizing work to minimize operational disruptions.
• Partner with Site Leads and Collections Managers to identify maintenance needs, respond to facility issues, and proactively resolve operational concerns.
• Conduct routine facility inspections to assess building conditions, identify maintenance deficiencies, and ensure timely completion of corrective actions.
• Monitor preventive maintenance schedules, equipment performance, and vendor service delivery to maximize asset reliability and extend equipment life.
• Support EH&S and QRA inspections, ensuring facilities remain compliant with regulatory, safety, and quality standards while maintaining a continuous state of audit readiness.
• Review and approve deviations, minor SOP revisions, and CAPAs related to facilities operations, maintenance activities, and regulatory compliance.
• Support RFP processes and negotiations, and administer maintenance and repair service contracts as directed, and monitor vendor performance against service level expectations.
• Review and approve purchase requisitions, work orders, and vendor invoices, ensuring expenditures aligned with approved budgets, contractual obligations, and internal controls.

Quality & Compliance:

• Ensures all facilities and services align with regulatory standards, SOPs, and audit requirements.
• Maintains documentation and inspection readiness across all locations.

Accountability & Execution:

• Delivers timely resolution of facility issues and follows through on corrective actions.
• Exercises sound judgment in approving deviations, CAPAs, and expenditures. 

Collaboration & Customer Focus:

• Build effective partnerships with site leadership and cross-functional teams.
• Responds proactively to operational needs impacting donor and staff experience. 

Operational Excellence:

• Drives consistency in maintenance programs, vendor performance, and facility standards.
• Identifies and implements opportunities for process improvement and cost efficiency. 

Integrity & Attention to Detail:

• Ensures accuracy in documentation, approvals, and compliance activities.
• Adheres to organizational policies, procedures, and ethical standards.

Qualifications

Education:

• High School or Trade School degree.

Experience:

• Minimum 5 years of experience in facilities/property operations, preferably in a regulated environment.

Licenses:

• Valid Driver’s License with a clean driving record.

Knowledge:

• Knowledge of regulatory compliance, inspections, and quality systems.

Skills:

• Cultural competency and the ability to communicate effectively in a culturally sensitive manner with both individuals and groups from diverse backgrounds.
• Strong organizational, communication, and vendor management skills.

 

Any combination of education, training, and experience equivalent to the requirements above that has supplied the necessary knowledge, skills, and experience to perform the essential functions of the job.

 

For applicants who will perform this position in Westchester County, the proposed annual salary is $115,000.00 to $125,000.00 per year.  For applicants who will perform this position outside of New York City or Westchester County, salary will reflect local market rates and be commensurate with the applicant’s skills, job-related knowledge, and experience.

Overview

Founded in 1964, New York Blood Center (NYBC) has served the tri-state area for more than 60 years, delivering 500,000 lifesaving blood products annually to 150+ hospitals, EMS and healthcare partners. NYBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. NYBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit nybc.org. Connect with us on Facebook, X, Instagram, and LinkedIn.