Customer Service Specialist

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Customer Service Operations

Job Category:

Professional

All Job Posting Locations:

Prague, Czechia

Job Description:

We are searching for the best talent for the role of Customer Service Specialist - Fixed Term.

Position:   Customer Service Specialist (EDI/Order Management)

Reporting to: MedTech CS Supervisor

Location: Prague

Type: Fixed Term

Overall purpose of the role

We are looking for a Customer Service Specialist (EDI/Master Data/Order Management) whose main task would be to ensure great customer service experience in Medical Devices countries in the EMEA region. The CS Specialist, EDI has the following responsibilities:

• Analyzes, manages and develops a set of dematerialized data flows characterized by 3 distinct channels: GHX, Hospitalis and the JJCC portal.
• Is responsible for analyzing and correcting order anomalies so that they can be integrated and processed in the J&J ERP, within the agreed deadlines.
• Ensure that the product/customer information provided to the various service providers (GHX, Hospitalis) is updated to allow optimal integration of orders.
• Promoting the portal: J&J Customer Connect Portal to health professionals, face to face in order to increase the number of customers and connections to the tool.
• Provide advice, support and customer support.
• On this job, you will be able to learn, shape, and impact. We are hiring for potential, and we develop for future career development in many areas within JnJ.

The responsibilities & the impact YOU will have:

• Guarantees good dispatch of orders arriving throughout the day to GHX to guarantee delivery on D+1 :
• Ensures that orders are sent to GHX regularly (checks every 20 orders)
• Ensures that all orders arriving before 5:30 p.m. are sent to GHX Analyzes and corrects order anomalies throughout the day so that they are processed on time by the warehouse
• Corrections of D anomalies/Corrections of H anomalies
• Reports to employees and managers the types of recurring anomalies for the same client to allow corrective actions

Essential skills

• Fluent English essential
• French or other EU language will be a plus
• Experience in the Customer Service and EDI systems or in a related area
• Bachelors degree or equivalent preferred
• Excel experience preferred
• Systems experience: Case Management systems (Salesforce.com preferred), Enterprise systems (ERP systema - JD Edwards preferred)
• Ability to summarize and analyse data
• 1-2 years business experience
• Attention to detail and problem-solving skills, eagerness to deal with case resolution
• Ability to work independently, but also as a part of a team

 

 

Required Skills:

 

 

Preferred Skills:

  

 

The anticipated base pay range for this position is:

Kč452.000,00 - Kč727.950,00

 

 

Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

 

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.