HR Shared Services Specialist

Job Description:

INNOVATE without boundaries!

At Milwaukee Tool we firmly believe that our People and our Culture are the secrets to our success -- so we give you unlimited access to everything you need to provide support to your business unit.

Behind our doors you'll be empowered every day to own it, drive it, and do what it takes to support the biggest breakthroughs in the industry. Meanwhile, you'll have the support and resources of the fastest- growing brand in the construction industry to make it happen.

Your Role on Our Team:

As a HR Shared Services Specialist, you will support both the Talent Team and serve as the initial point of contact for our employees. You’ll play an important role in maintaining accurate employee data while delivering consistent, high-quality employee experience in a fast-paced manufacturing environment.

You’ll be DISRUPTIVE through these duties and responsibilities:

Employee & HR Case Support:

• Document onsite employee inquiries and resolutions in the Workday Help case system to ensure accurate tracking and follow-up.
• Skillfully address Help Cases within the Workday platform and over the phone line, ensuring timely and high-quality resolutions to general inquiries regarding benefits, payroll, time/attendance, and internal Milwaukee Tool Policies.
• Deliver exceptional customer service to employees by independently resolving inquiries with empathy, professionalism, and patience in all interactions.
• Escalate complex or sensitive issues to the appropriate HR contacts for resolution.
• Maintain up-to-date knowledge of Talent policies, procedures, and best practices to ensure accurate and consistent case resolution.
• Support employee data audits and employee data pulls for projects as necessary.

Employee Onboarding

• Complete the verification of new employee Form I-9 documents and the employer section of the Form I-9 within the federally mandated timeframes.
• Resolve any E-Verify tentative non-confirmations while adhering to rules and regulations.
• Assist in the new hire onboarding process in Workday for all new hires.

HR Site Support

• Assist other HR teams with administrative tasks and data reporting as needed.

Compliance:

• Maintain employee files in compliance with applicable laws and regulations, including proper filing and retention of Form I-9 documents.
• Carry out the company’s policies and practices and escalate any concerns that are not in compliance with local, state, and federal laws.
  

The TOOLS you’ll bring with you:

• Associate degree in Business Administration or Communications or equivalent work experience.
• Demonstrated ability to work in a fast-paced, high-volume environment.
• Strong attention to detail and organization with the ability to follow issues through to resolution.
• Demonstrates professionalism, discretion, and empathy in sensitive employee situations.
• Working proficiency in Excel to support data review, reporting, and tracking.

Other TOOLS we prefer you to have:

• At least one year of experience supporting HR operations is preferred.
• Experience working in a manufacturing / operations environment.
• Experience using Workday and UKG (Kronos).

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to stand, walk, bend, stretch, reach, and effectively communicate with others in the workplace
• Sitting for prolonged periods of time
• Prolonged exposure to computer screens
• Repetitive use of hands and fingers to operate office equipment
• Moderate noise such as talking, computers, phones, and printers
• Must be able to lift up to 25 pounds at a time
• May require travel, as needed

We provide these great perks and benefits: 

• Robust health, dental and vision insurance plans 

• Generous 401 (K) savings plan 

• Tuition reimbursement 

• On-site wellness and fitness center 

• And many more, check out our benefits site HERE. 

Milwaukee Tool is an equal opportunity employer.