This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail. Administers employee lifecycle transactions, including hiring, onboarding, job changes, data changes, leave-related actions, and offboarding, using established procedures and documentation standards. Resolves Tier 2 employee and manager inquiries by reviewing case details, applying HR policies and process rules, documenting rationale, and escalating exceptions when required. Maintains accurate employee records and case documentation in HR systems and service tools to support audit readiness, traceability, and compliance with control requirements. Coordinates handoffs with payroll, benefits, talent, and other support teams to complete assigned work within defined service levels and documented process requirements. Analyzes standard reports, case details, and transaction data to validate totals, reconcile differences, and support accurate processing of assigned work. Improves day-to-day service execution by refining templates, checklists, and validation steps to reduce rework and strengthen error prevention. Shares process knowledge with peers, supports onboarding of new team members where appropriate, and incorporates feedback to increase quality and independence in assigned work.

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Bachelor's degree in human resources, business administration, management, or a related field, or equivalent experience required. 2+ years of experience in human resources, HR shared services, employee services, people administration, or a related field required. Certification in Human Resources (Engstrom-CP) preferred.

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier S.A. (Argentina)

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned