Information Technology Specialist I

1. Technical Support: Provide technical assistance and troubleshooting support to city staff and departments for hardware, software, and network-related issues, responding to helpdesk tickets and inquiries in a timely and courteous manner.
2. Desktop Support: Install, configure, and maintain desktop computers, laptops, printers, and other peripherals, ensuring compatibility, functionality, and security of IT equipment and systems.
3. Software Installation and Updates: Assist with the installation, configuration, and testing of software applications and updates, following established procedures and guidelines to ensure compatibility and reliability.
4. Hardware Maintenance: Perform routine maintenance and repairs on IT hardware, such as replacing components, upgrading memory or storage, and cleaning equipment to optimize performance and longevity.
5. User Account Management: Assist with user account creation, modification, and deactivation in active directory and other systems, ensuring accuracy, security, and compliance with departmental policies and procedures.
6. Documentation and Reporting: Maintain accurate records of IT assets, inventory, and support activities, documenting troubleshooting steps, resolutions, and recommendations to facilitate knowledge sharing and process improvement.
7. Project Assistance: Provide support to senior IT staff on IT projects and initiatives, including system upgrades, migrations, and implementations, assisting with research, testing, and documentation as needed.
8. Training and Development: Participate in training sessions and workshops to enhance technical skills and knowledge of IT systems, applications, and procedures, contributing to professional growth and development.

• Associate degree or equivalent technical certification in Information Technology, Computer Science, or a related field preferred.
• Previous experience in IT support, helpdesk, or technical assistance role desirable but not required.
• Basic knowledge of computer hardware, software, networking, and operating systems, with a willingness to learn and develop technical skills.
• Strong problem-solving and troubleshooting skills, with the ability to analyze and resolve technical issues independently or with guidance.
• Excellent communication and interpersonal skills, with the ability to work effectively with end-users and team members.

The ideal candidate for the IT Specialist I position embodies the core values of Boomtown PRIDE by demonstrating:

• Professionalism: Demonstrates reliability, punctuality, and a commitment to providing quality technical support and assistance to city staff and departments.
• Responsiveness: Responds promptly and courteously to IT support requests, demonstrating a customer service-oriented approach to problem-solving and issue resolution.
• Innovation: Shows a willingness to learn and adapt to new technologies and procedures, seeking opportunities to enhance technical skills and contribute to departmental goals and objectives.
• Diversity: Respects and values diversity within the IT Department and the broader community, fostering an inclusive and collaborative work environment.
• Empowerment: Takes initiative to expand technical knowledge and skills through training and development opportunities, contributing to personal and professional growth.