Showroom Manager

Description

Location: Oconomowoc, WI

Job Type: Full-time, 40 hours per week, Saturday availability required. 

Reports to: Customer Experience Manager

Family-owned and operated since 1995, By the Yard proudly manufactures maintenance-free outdoor furniture and accessories for families and businesses throughout the United States. From the factory to the showroom, we infuse our operations with eco-consciousness. Our furniture has been made from recycled milk jugs since day one, and we continue to focus on green initiatives to build better furniture and a better future.

Check us out at By the Yard.

Our values include:

Pride

Stewardship

Caring

Teamwork

Mutual Success

Investing in the community

Responsible for overseeing the daily operations in the store to ensure that we are always delivering the best possible customer experience. The Showroom Manager proactively manages the customer experience of the assigned showroom and coaches the showroom team to build relationships with every customer that comes through the door. Responsible for the day-to-day upkeep of the showroom and maintenance of the showroom. Maintain and grow relationships with our retail customers and educate our walk-in guests with the objective of converting a store visit into a sale.

This is not a work remote or commission-based position.

ESSENTIAL DUTIES and RESPONSIBILITIES:

Managing the Customer Experience

· Assure long-term customer relationships are built, overseeing service to assure all team members are exceeding customer expectations

· Oversight of showroom to ensure overall appearance and display is consistent with expectations including layouts, organization, and cleanliness

· Daily interaction with customers in the showroom and via phone to build lasting relationships based on trust and confidence in the product.

Staff Management & Team Building

· Assure daily sales and showroom tasks are performed

· Assure consistent practices and procedures are maintained

· Schedule and coordinate employee schedules to ensure adequate coverage

· Recommend staff levels and assist with recruiting and hiring 

· Perform evaluations including coaching, mentoring, counseling, and disciplinary actions of the showroom team

· Help with training of new Consultants as well as continuing education of current staff

· Perform other duties and responsibilities as requested or required

Showroom Metrics and Sales

· Accountable for reporting on showroom and team   sales and metrics

· Responsible for adhering to showroom budgets

· Collaborate with Customer Experience Manager   around goals and strategies to achieve showroom growth

· Monitor showroom team metrics and hold the   team accountable to goals and initiatives 

While these areas are the primary focus of this position, we believe strongly in teamwork and team members will be called upon to perform a variety of duties as a part of their role with By the Yard.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Requirements

· Experience working as an Inside Sales Manager is preferred

· Bachelor's degree in Marketing, Business Administration, Business Management or related is preferred

· Experience overseeing staff; including scheduling, recruiting, training & development, and performance

· Exceptional customer service skills

· Effective communication skills

· Excellent leadership skills

· Sound organizational skills

· Strong analytical and problem-solving skills

· Proficiency in Microsoft Office Suite

· Some weekends and overtime are required

· Some travel is required while working off-site shows and events, or traveling to other store locations

· This position will be required to make deliveries and assist drivers with completing enhanced deliveries. An enhanced delivery involves specific furniture placement at the customer’s home which typically requires two team members to accomplish.

· Regular attendance according to the position's management approved work schedule is required for all positions. 

Pay range is intentionally wide to accommodate candidates with varying levels of relevant experience.

PHYSICAL AND MENTAL DEMANDS:   

· Physically capable of occasionally lifting, bending, stooping, twisting and/or moving up to 50 pounds

· Ability to spend long periods of time working on the computer as well as typing

· Ability to stand on your feet for long periods of time as well as frequently walking

· Ability to sit long periods of time

· Able to see, hear and talk 

· Ability to use a step stool.

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

Benefits offered:

• Medical insurance
• Dental insurance
• Vision insurance
• Company paid Life insurance and Long-term disability
• Short-term disability insurance
• 401k with company match
• Profit sharing
• Voluntary Accident, Critical Illness, and Hospital Indemnity insurance
• Paid Time Off

This position is not eligible for Visa sponsorship.