- Location
- Kansas City, Missouri
- Workplace
- Hybrid
- Department
- IT Systems
- Education
- Associate
- Source
- Lever
Description
Lightedge is seeking an IT Support Technician to support employee technology needs and independently complete standard IT tasks within established procedures and assigned authority. As a primary point of contact, this role helps create a positive employee experience by providing responsive, solutions-focused support and treating each employee interaction with care, respect, and ownership.
Responsibilities include diagnosing and resolving routine and moderately complex hardware, software, access, endpoint, and connectivity issues. The role also supports employee onboarding and offboarding, identity and access administration, endpoint management, software deployment, IT asset management, and routine systems administration tasks. End-user support and service delivery remain the primary focus. The role uses approved AI-assisted tools and automation to improve productivity, documentation, and service quality while remaining accountable for accuracy, security, and outcomes.
