Russian Speaking Customer Support Representative (on-site)

This position requires physical presence in Lisbon, Portugal. To qualify, candidates must currently reside in Portugal with full legal permission to work. We are unable to sponsor visas or consider international applications.

Position Summary

Looking to advance your professional journey in a lively, diverse business hub based in Lisbon? We are hiring motivated Customer Support Specialists fluent in Russian to represent a major global team servicing a leading social media brand. You will play an essential role in keeping the platform's user base safe, protected, and actively connected.

Primary Duties

You will maintain platform safety and deliver top-tier user assistance by handling the following:

• Direct Support: Assist Russian-fluent users via live chat and email to resolve issues involving account restoration, privacy settings, and general platform functionality.
• Technical Troubleshooting: Diagnose and fix application issues to guarantee a smooth user journey.
• Policy Education: Inform users about community terms and security protocols to help cultivate a safe, welcoming digital space.
• Operational Goals: Meet daily quality and efficiency targets while remaining helpful, composed, and professional.

Qualifications & Requirements

We prioritize drive and team fit over prior technical expertise. All necessary skills will be taught through a fully compensated training program.

• Language Proficiency: Complete fluency in Russian, alongside solid working proficiency in English (at least B2 level) for internal communications and training.
• Legal Status: Must possess an EU passport, a valid Portuguese Residence Permit (Título de Residência), or recognized Refugee Status.
• Background: Prior experience in customer service, guest relations, or hospitality is a plus, though not required.
• Schedule Flexibility: Willingness to work changing shift patterns in a fast-paced environment.

Compensation & Working Hours

• Base Salary: €1,237 gross per month (paid across a 12-month schedule).
• Schedule: Full-time (40 hours weekly, 5 days per week).
• Shift Structure: 8 hours of work daily, plus a 1-hour unpaid meal break.
• Operational Hours: Rotating shifts scheduled Monday through Sunday, operating between 07:00 and 00:00 (Midnight).

Benefits & Workplace Culture

• Growth Opportunities: Clear internal promotion tracks to move into positions like Team Lead, Corporate Trainer, or Subject Matter Expert (SME).
• Health Coverage: Private medical insurance effective from day one, plus comprehensive wellness and mental health support.
• International Workplace: Work in a modern office space alongside colleagues from more than 50 nations.
• Perks & Activities: Complimentary Portuguese language classes, corporate sports clubs, surfing outings, and frequent team events.
• Job Security: A stable, reliable employment contract backing one of the world's premier technology platforms.