Russian Speaking Customer Advisor (on-site)

This role requires full-time physical presence at our office in Lisbon, Portugal. To be eligible, applicants must already reside in Portugal and hold full legal entitlement to work locally. We cannot accommodate international relocation or visa sponsorship.

Position Summary

Ready to advance your career in a dynamic, international business hub based in Lisbon? We are actively recruiting energetic, Russian-speaking Customer Support Specialists to join a global team backing one of the world's leading social media networks. As a key brand representative, you will help foster a digital community that is secure, reliable, and engaging.

Core Responsibilities

You will work to protect the user base and deliver outstanding customer experiences by handling the following daily duties:

• Inbound User Assistance: Assist Russian-fluent members via live chat and email with account recovery, privacy options, and general feature navigation.
• Technical Troubleshooting: Identify and resolve application errors to maintain smooth, uninterrupted user functionality.
• Guidance on Platform Policy: Inform community members about safety guidelines and platform rules to encourage a respectful digital environment.
• Performance Standards: Consistently fulfill daily efficiency and quality targets while demonstrating a friendly, professional approach.

Qualifications & Candidate Profile

We value personal enthusiasm and team alignment far more than a specialized technical background. To help you succeed, we provide a fully paid, thorough training program covering everything you need to know.

• Language Skills: Complete fluency in Russian, paired with a solid, professional command of English (B2 level or higher) to comfortably complete internal training and internal communications.
• Work Authorization: Must hold a valid Portuguese Residency Card (Título de Residência), EU passport, or official Refugee Status.
• Previous Experience: Prior background in customer service, hospitality, or guest relations is welcomed, but not strictly required.
• Schedule Flexibility: Willingness to adapt to a fast-paced environment with variable, rotating shift patterns.

Compensation & Working Hours

• Base Salary: €1,237 gross monthly (issued across a standard 12-month payment schedule).
• Schedule: Full-time commitment of 40 hours per week across 5 operational days.
• Daily Structure: 8 working hours per day with a 1-hour unpaid lunch period.
• Operational Window: Rotational schedules operating Monday through Sunday, scheduled between 07:00 and 00:00 (Midnight).

Perks & Work Environment

• Career Advancement: Transparent internal career paths to transition into advanced roles, including Subject Matter Experts (SMEs), Corporate Trainers, and Team Leaders.
• Health & Wellness: Comprehensive private health insurance active from your start date, along with dedicated wellbeing initiatives.
• International Workplace: Work in a modern office space alongside a diverse team of colleagues representing over 50 nations.
• Lifestyle Extras: Complimentary Portuguese language lessons, corporate sports groups, surfing sessions, and regular team events.
• Job Stability: A secure contract affiliated with one of the most recognized technology brands globally.