- Salary
- $255k – $385k
- Location
- Mexico City
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Mexico
- Experience
- 1+ years
- Source
- Lever
Description
The Support Specialist helps Restaurant365 customers resolve questions and issues across the R365 platform through tickets, live chat, and other inbound channels. You will troubleshoot a mix of workflow, configuration, and data-related issues, guide customers through best practices, and partner with other teams to drive durable solutions. Depending on business needs, you may have a primary product focus, but the core expectations and success profile for this role are consistent across Support.
This role is ideal for someone who is detail-oriented, customer-focused, and thrives in a fast-paced, high-volume SaaS support environment.
Skills
JiraExcelERP
Benefits
Law BenefitsMajor Medical InsuranceDental InsuranceVision InsuranceLife InsuranceMeal Vouchers30-day Christmas bonusSaving FundMonthly Internet & Electricity StipendAnd more!