Spare parts Sales Tech

Sales Growth & Customer Relationship Management

• Grow spare and wear parts sales in line with agreed budgets and targets
• Identify and develop new spare parts sales opportunities and customer relationships
• Build and maintain strong, trust-based relationships with existing customers
• Follow up on spare parts sales leads and enquiries promptly and professionally
• Provide consistent after-sales support to both new and existing customers
• Represent the brand professionally in all customer interactions
• Travel to customer sites as required

Quoting, Order Processing & Finance Support

• Prepare accurate quotations for spare and wear parts in line with company processes
• Process spare parts invoices and ensure correct documentation
• Follow internal sales and quoting processes to ensure accuracy and margin protection
• Support the Sales Manager in achieving overall sales objectives

Administration, Logistics & Coordination

• Compile and submit weekly reports on non-stock items, backorders, and collections
• Escalate breakdown requests quickly to minimise customer downtime
• Receive, raise, and track warranty claims through the approved process
• Coordinate appropriate courier methods based on urgency, cost, and item type, including local courier services and air freight where required
• Maintain accurate records and ensure clear communication with all stakeholders

Governance, Safety & Professional Standards

• Adhere to all company policies, processes, and procedures
• Comply with health and safety regulations at all times
• Maintain a professional appearance and adhere to uniform and PPE requirements
• Demonstrate integrity, accountability, and responsible decision-making in all duties

Qualifications:

• Minimum 5 years’ experience in spare parts sales
• Solid understanding of spare parts environments, customer urgency, and aftermarket dynamics
• Matric / Grade 12 (English and Mathematics)
• Sales diploma (advantageous)
• Technical diploma (advantageous)
• Strong computer literacy