Job Summary

The Client Partner is responsible for managing a portfolio of assigned Health Plan and PBM clients. This role focuses on client retention, revenue growth, contract renewals, and expanding the value clients receive from Surescripts solutions. Through consultative account management, strategic planning, and cross-functional collaboration, the Client Partner builds trusted relationships, helps clients achieve their business objectives, and drives mutual success for clients and Surescripts.

Responsibilities

• Oversee a portfolio of assigned Health Plan and PBM clients, building and maintaining strong, long-term relationships.

• Serve as the primary point of contact for assigned clients, coordinating access to internal expertise and resources.

• Develop and execute account plans aligned with customer objectives and Surescripts business goals.

• Drive revenue growth through contract renewals, expansion opportunities, and increased solution utilization.

• Maintain responsibility for customer retention, contract renewals, and revenue expansion within existing accounts.

• Manage inbound sales and account growth opportunities within assigned customer accounts and established revenue thresholds.

• Identify and develop cross-sell opportunities within existing customer relationships.

• Lead customer initiatives and contracting efforts, including large-scale programs, upgrades, and migration activities.

• Partner with implementation, product, operations, and support teams to deliver positive customer experience and achieve business objectives.

• Proactively identify and mitigate risks impacting customer satisfaction, retention, and growth.

• Build relationships with customer stakeholders across all levels of the organization, including executive leadership.

• Conduct Quarterly Business Reviews (QBRs), executive business reviews, strategic planning sessions, and customer workshops.

• Analyze customer performance metrics, provide business insights, and develop recommendations that support customer objectives.

• Maintain accurate forecasts and provide updates on customer health, revenue opportunities, and risks.

• Gather customer feedback and market intelligence to help improve products, services, and customer experience.

• Stay informed on healthcare industry trends, regulatory developments, and market dynamics.

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience.

• 5+ years of experience in the healthcare or healthcare technology industry. Ideally supporting health plans, payers, or PBM clients.

• 5+ years of account management and/or sales experience.

• Experience managing customer relationships and engaging stakeholders at multiple organizational levels, including executive leadership.

• Experience developing and delivering Quarterly Business Reviews (QBRs), business reviews, or customer presentations.

• Experience analyzing, interpreting, and presenting data and business insights to customers.

• Experience managing revenue opportunities, account planning, forecasting, and customer growth initiatives.

• Experience identifying and developing expansion or cross-sell opportunities within existing customer accounts.

• Strong communication, planning, organizational, negotiation, and relationship management skills.

• Demonstrated ability to achieve revenue, retention, or strategic customer objectives.

• Ability to work independently and collaboratively in a fast-paced environment.

• Willingness to travel up to 30%.

Preferred Qualifications

• Experience using Salesforce or other CRM platforms.

• Experience supporting or leading contract renewals.

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed .
 

To be considered for employment, applicants must have a valid U.S. work authorization allowing work without restrictions with Surecripts in the U.S. At this time, we are unable to provide support or provide sponsorship for immigration benefits such as work visas. Additionally, we do not participate in academic training programs or work-study programs through an academic institution that require employer endorsement of F-1/CPT or F-1/STEM.

What You’re Like 

You’re an advocate with a customer-first mindset who will do whatever is needed to help your customers succeed. You play at the intersection of creativity and strategy. And while you like big ideas,  you’re also grounded in good data, real market insights and measurable results.
 

What We’re Like

We’re a team of creatives and strategists who are customer obsessed. We value teamwork and innovation and strive to make a difference in healthcare by focusing on our customers. We’re storytellers and promoters who serve as champions for quality and customer experience. We take our work seriously, but we also know how to have fun.
 

What the Work is Like

Our challenge is dealing with competing priorities as we juggle long-term goals with short-term needs. To do this, energy and positivity is the name of the game. And we take time to both celebrate our accomplishments and learn from our missteps.
 

Why Wait? Apply Now

We’re a midsize company. This means you’re not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can be yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits.
 

At Surescripts, base pay is one part of our Total Rewards Package (which may also include bonus, benefits etc.) and is determined within a range. The base pay range for this position is $98,600 - $120,500 per year. Your base pay may vary within or outside of this range depending on a number of factors, including (but not limited to) your qualifications, skills, experience, and location.

Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days, pet insurance, and 401(k) with company match and immediate vesting. To learn more, review the Keep You and Yours Healthy, Balancing Work and Life, and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site.