Customer Service Representative - Tag Office

General Statement of Duties

Under general supervision, performs clerical work in the processing of vehicle registrations, titles and related documents for the County operated NC Division of Motor Vehicles. Employee must exercise initiative and independent judgment in performing assigned tasks and ensuring accurate records. Employee must exercise tact, courtesy and firmness in frequent contact with the general public. Reports to the Tax Administrator.

Essential Duties and Tasks

• Processes vehicle registration renewals, issues renewal stickers, collects and receipts renewal fees.
• Processes vehicle title work due to ownership changes and other reasons, determines amount due, collects and receipts fees.
• Completes and notarizes documents as required by NCDMV, determines, collects and receipts notary fees.
• Provides assistance to public and handles telephone calls as needed with respect to NCDMV rules and regulations.
• Produce required reports, balance cash drawer and prepare bank deposit daily with respect to NCDMV fees and notary fees.

Additional Job Duties

• Position provides support and coverage if needed.
• Performs all other duties as required.

Knowledge, Skills and Abilities

• General knowledge of methods and procedures used to process forms and receive funds in the registration and licensing office of the State
• General knowledge of State Motor Vehicle titling and licensing procedures and practices
• General knowledge of modern office practices
• Ability to understand and follow oral and written directions
• Ability to establish and follow detailed work procedures
• Ability to operate standard office and computer equipment
• Ability to enter data with speed and accuracy
• Ability to establish and maintain effective working relationships with associates and general public
• Ability to operate a variety of automated office machines including computers, printers, typewriters, calculators, copiers, facsimile machines, etc.
• Ability to speak and/or signal people to convey or exchange information. Includes receiving instructions, assignments or directions from superiors
• Ability to read a variety of correspondence, forms, statements, etc., using prescribed formats. Requires the ability to speak to people with poise, voice control and confidence
• Ability to apply principles of rational systems in order to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form
• Ability to record and deliver information, to explain procedures, and to follow oral and written instructions. Must be able to communicate effectively in a variety of technical languages including tax terminology
• Ability to utilize mathematical formulas; to add and subtract; multiply and divide; utilize decimals and percentages
• Ability to coordinate hands and eyes rapidly and accurately in using office equipment.
• Ability to handle a variety office equipment.   Must have minimal levels of eye/hand/foot coordination
• Ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress and when confronted with persons acting under stress.

Minimum Requirements and Experience

• High School Graduate or High School Equivalency certificate.  
• Notary Public commission or ability to obtain one within a reasonable amount of time.
• 1 to 2 years work experience handling money, data entry, and computer skills.
• Customer service experience in an office environment involving public contact.
• An equivalent combination of education and experience.
• Successful pre-employment drug screen.
• Successful criminal Background check.

Physical Demands 

The ability to perform all duties associated with the position including, but not limited to lifting, prolonged standing, driving, sitting, bending, stooping, and operating or performing work with associated tools and machines.

Special Requirements

Applicant may be required to complete three weeks of intense training through the NC Division of Motor Vehicles prior to beginning work.