Technical Services Specialist

We are seeking a motivated and analytical Technical Services Specialist to join our team. This role is responsible for leading technical investigations into product failures, process non-conformities, customer complaints, and system anomalies to identify root causes and implement effective corrective and preventive actions.

Working closely with cross-functional stakeholders including Operations, Quality, Control Systems, Global Engineering, Validation, PMO, and the wider technical teams, you will play a key role in driving product quality, process reliability, compliance, and continuous improvement. This is a dynamic and multidisciplinary position that requires strong problem-solving skills, attention to detail, and the ability to manage multiple priorities while working independently.

Key Responsibilities

• Conduct detailed root cause investigations using structured methodologies such as 5 Whys, Fishbone Analysis, and Root Cause Analysis (RCA).

• Analyse technical data, performance metrics, and test results to identify trends, determine underlying causes, and support decision-making.

• Collaborate with Engineering, Operations, Quality, and other cross-functional teams to gather information, validate findings, and implement solutions.

• Develop, recommend, and support the implementation of Corrective and Preventive Actions (CAPA) to address issues and reduce future risk.

• Design and execute testing, validation, and simulation activities to replicate issues, confirm root causes, and verify solutions.

• Prepare comprehensive technical reports documenting investigations, findings, risk assessments, and recommended actions.

• Identify opportunities to improve processes, tools, systems, and procedures to enhance quality, efficiency, and reliability.

• Ensure all investigations and solutions comply with applicable regulatory requirements, industry standards, and internal quality systems.

• Support the development and implementation of new processes within the Materials function and ensure effective integration across departments.

• Partner with Operational Excellence teams to develop and maintain Power BI dashboards, trackers, and key performance indicators (KPIs).

• Apply Lean methodologies and continuous improvement principles to drive operational excellence.

• Provide guidance and training on investigation techniques, root cause analysis methodologies, and lessons learned.

• Participate in cross-functional projects and initiatives to support safety, compliance, quality, and continuous improvement objectives.

• Identify areas of operational risk and improvement and proactively recommend solutions.

• Develop and maintain a strong understanding of company quality policies, procedures, and regulatory requirements.

Education and Experience

• Bachelor's Degree in Engineering, Materials Science, Manufacturing Engineering, Mechanical Engineering, or a related technical discipline.

• Alternative combinations of education and relevant industry experience will also be considered.

• Minimum of 3 years' experience in Engineering, Quality Assurance, Manufacturing, Technical Services, or a related environment.

• Proven experience conducting technical investigations, root cause analysis, failure analysis, or problem-solving activities within a regulated industry.

• Experience working within quality management systems and regulated environments is highly desirable.

Technical Skills

• Strong knowledge of Root Cause Analysis (RCA), Failure Mode and Effects Analysis (FMEA), 5 Whys, Fishbone Analysis, and Statistical Process Control (SPC).

• Experience analysing technical data and interpreting trends to support investigations and process improvements.

• Familiarity with data analysis and reporting tools, including Power BI or similar platforms.

• Understanding of continuous improvement methodologies such as Lean and Operational Excellence principles.

• Knowledge of relevant quality and regulatory standards, including ISO, FDA, or similar frameworks.

What we Offer

Attractive compensation package that includes competitive pay, as well as benefits such as

• Family health insurance,

• Excellent pension scheme

• Life assurance

• Career Development

• Fantastic new facility

• Growing business plus access to many more benefits.

Connect with us at www.abbott.com and on LinkedIn, Facebook, Instagram, X and YouTube.

Abbott is an equal opportunities employer.