Business Support Specialist III

Overview 

Compassion International is seeking a highly organized, detail-oriented, forward-thinking, and proactive career-level business support specialist who is passionate about leadership support and advancing team objectives. The ideal candidate thrives in a dynamic environment, embraces continuous improvement, and brings a solutions-oriented mindset to their work. 

This role will support Compassion's multi-year comprehensive donor fundraising campaign and serve as a strategic business support partner to the Campaign Director and Campaign team. The specialist will help drive key priorities through exceptional coordination, communication, and operational excellence, ensuring the seamless execution of campaign objectives and business priorities. 

At this career level, the incumbent generally conducts work independently or participates as a team member for major, complex, or international projects and processes. He or she may coach and oversee the work of other specialists 

Can you successfully manage multiple priorities while leading complex projects to completion? Are you the type of person who naturally anticipates needs, thinks ahead, and drives objectives forward with minimal direction? Do you excel at prioritization, organization, and time management, both for yourself and for the teams you support? If so, we’d love to hear from you. You may be exactly who we’re looking for. 

What will you do? 

• Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer. 

• Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur. 

• Uphold and engage in Compassion’s core Cultural Behaviors 

• Provide advanced Director-level calendar management support by strategically coordinating a high-volume, complex schedule; prioritizing business-critical and executive commitments; safeguarding protected time; maintaining long-range visibility of upcoming engagements; proactively resolving scheduling conflicts; and ensuring adherence to established calendar governance, meeting prioritization, and executive availability guidelines. 

• Provide comprehensive logistical and content planning support for both on-site and virtual meetings, including agenda development, room and space reservations, room setup and preparation, printing and distribution of meeting materials, coordination of audiovisual and technology requirements, catering arrangements, travel logistics, and seamless facilitation of presentations and slide transitions. 

• Develop, maintain, and deliver high-quality meeting documentation, including detailed notes, executive summaries, and follow-up materials. Ensure accuracy, consistency, and attention to detail while capturing key priorities, decisions, and action items. Support successful action item execution by tracking follow-through, monitoring progress against assigned ownership, and delivering timely updates to stakeholders. 

• Provide Director-level admin support, including proofing/editing, expense management, and travel planning. Maintains ongoing project lists, digital filing systems, and deliverables. Ensures accuracy in campaign talking points and FAQ documentation.  

• Provide business support to donor campaign fundraising initiative, including but not limited to special projects and ongoing communication updates. Further, may assist with donor stewardship, workstream projects, and campaign-related resource materials. 

• Salesforce CRM activities, including research and data analysis, campaign metrics tracking and reporting, multi-year pledge support, campaign-related activity logging, overall campaign planning and coordination support, and accurate data entry and maintenance. 

• Prepare materials for leadership and donor meetings. Coordinates with internal teams to ensure accurate, timely event data. 

• Execute invoice requests and provide support for vendor contracts as needed. 

• Prepares and relays communication concerning business operations and outcomes to appropriate audiences to foster understanding and acceptance for initiatives, policies, and practices. Further, contributes to change integration across projects within the team. Works to identify change saturation among target audiences as needed. 

• Trains and advises key stakeholders on processes, guidelines, and opportunities related to the group or campaign projects, events, and strategies. May liaise and coordinate between assigned team and other key neighbors across the ministry. 

• Develops consistent and effective metrics for the application of data in the ministry and develops strategy-related data/metrics definition, analysis, dashboards, tools, and artifacts to provide up-to-date status of key initiatives. 

• Proactive in partnering with other groups’ professionals when required to integrate information and processes across functions. Serves as a skilled contributor to various projects as assigned in support of the work of Business Support management. 

• The incumbent may coach and provide expertise to other professionals and support staff. 

What do you bring? 

• Bachelor's Degree in a related field or equivalent education, experience, training, and/or certification 

• 7+ years of experience in this or a related field 

• Demonstrated strong proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook, to improve productivity and support daily business operations. 

• Ability to execute high-impact virtual meetings with confidence, utilizing advanced Teams and Zoom skills to manage presentations, meeting controls, breakout rooms, recordings, participant support, and real-time issue resolution. 

• Experience managing multiple complex calendars/schedules, travel arrangements, and expenses 

• Technical fluency; ability to learn new systems quickly 

• Excellent interpersonal and communication skills; ability to build strong alliances, effectively influence, and negotiate  

• Proactive approach and independent work style; ability to navigate ambiguity to solve problems and execute complex tasks with minimal oversight  

• Heart for providing incredible support to our leaders and teams  

• Salesforce or other CRM software experience is a plus 

• Ability to travel up to 10% of normal schedule. 

Why work here? 

• The mission: Join a team that is motivated to release children from poverty in Jesus’ name. 

• Our benefits: Receive generous paid time off, 10% contribution to a 403(b) retirement fund on top of your salary, excellent healthcare coverage, free short-term professional counseling, and more. 

• Spiritual growth: Participate in regular chapel services, prayer groups, and department devotionals. 

#LI-HJ #LI-REMOTE