Payroll & HR Administrator

Ballard Truck Center is a family-owned business providing the best experience in the full-service commercial trucks industry in the northeast. Ballard’s dedicated team of technicians and representatives have earned them the title of #1 in Customer Satisfaction in the US by Volvo Trucks and Mack Trucks USA Dealer of the Year time and time again. Whether it is sales, service, parts, leasing, or rentals – Ballard’s been keeping the community rolling for over 100 years.

Ballard Truck Center in Worcester MA has an opening for a Payroll & HR Administrator. 

Job Overview:
The Payroll & HR Administrator supports the day-to-day payroll and human resources operations of the organization. This role is responsible for payroll administration and providing operational support across key HR functions, including onboarding, benefits administration, employee records, and HR systems. The position works closely with the HR Manager to ensure accurate, timely, and compliant execution of payroll and HR processes while maintaining professionalism and confidentiality.

Responsibilities and Duties/Essential Functions:
• Administers payroll functions, including processing payroll, answering employee payroll-related questions, correcting processing errors, and distributing paychecks, to ensure timely and     accurate compensation
• Supports HR operational functions, including onboarding, new hire processing, and employee data entry within HR systems and platforms
• Maintains accurate, up-to-date, and confidential employee files, records, and documentation in designated systems, including SharePoint and other internal platforms
• Assists with recruiting and hiring activities, including supporting the applicant tracking system, coordinating new hire paperwork, new hire enrollments, and facilitating new hire orientation
• Provides benefits administration support, including enrollments, changes, terminations, and open enrollment activities
• Processes employee status changes, including terminations and offboarding activities, ensuring all required documentation and system updates are completed accurately and timely
• Responds to routine HR- and payroll-related questions from employees and applicants regarding policies, benefits, and procedures, referring more complex issues to the HR Manager as  appropriate
• Handles coordination of employee travel arrangements as needed
• Maintains strict confidentiality of payroll, employee, and human resources information at all times and exercises discretion appropriate to an HR function
• Performs periodic audits of HR and payroll records to ensure completeness, accuracy, and compliance with company policies and regulatory requirements
• Provides clerical and administrative support to the HR department, including document preparation, data entry, and coordination of HR-related activities
• Assists with planning and execution of HR-related events and initiatives, such as benefits enrollment meetings, company meetings, employee recognition activities, and other departmental  events
• Performs other HR- and payroll-related duties as assigned based on departmental needs

Work Environment:
• Office-based environment
• Routine exposure to standard office noise levels
• Regular use of computers, phones, and office equipment

Other duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications:
• Education
   o Required: High School diploma or equivalent
   o Preferred: Associate’s degree in a related field preferred

• Experience
   o Prior payroll, human resources, or related administrative experience required

• Skills and Abilities:
   o Strong organizational skills and attention to detail
   o Excellent verbal and written communication skills
   o Ability to handle sensitive and confidential information with professionalism and discretion
   o Ability to manage multiple tasks and shifting priorities in a deadline-driven environment
   o Proficiency with Microsoft Office Suite and internal systems
   o Ability to quickly learn payroll systems, HRIS platforms, and related software