Senior Vice President of Operations

Description

Role: Senior Vice President of Operations

Location: New York City | Hybrid (4 days in office)
Salary Range: $185,000 – $225,000
Reports to: Chief Executive Officer

Transform Operations. Scale Excellence. Elevate the Experience. 

About Us

New York Preschool & Kids Club is an early childhood education and enrichment platform serving modern New York families through high-quality preschool education, enrichment programming, extended day, and summer camp experiences . With multiple schools across NYC and private-equity backing, NYPKC is building a best-in-class operating platform, delivering on the full family experience for children and parents.

About the Role

The Senior Vice President of Operations is responsible for leading operational excellence across NYPKC and ensuring consistent execution of the company's strategy across every school and support function.

Reporting directly to the CEO, this executive owns the systems, processes, and operational infrastructure that enable our schools to deliver an exceptional experience for children, families, and employees while achieving organizational growth and financial performance.

This role serves as the operational leader of the organization, translating strategy into execution while building scalable systems, disciplined operating practices, and a culture of accountability.

The SVP of Operations partners closely with Finance, Education, Human Resources, Enrollment, Marketing, and school leadership to ensure the organization operates as one high-performing platform.

How This Role Fits Into the Organization

The Senior Vice President of Operations reports directly to the CEO and serves as a member of the Executive Leadership Team.

This role oversees day-to-day operations across all NYPKC schools and corporate operational functions, ensuring alignment between strategy and execution.

The SVP partners closely with:

• Chief People Officer
• SVP of Finance
• VP of Education
• Enrollment Manager
• Marketing & Brand
• Heads of School
• Client Experience Coordinators

Together, the executive team is responsible for delivering exceptional educational experiences while building a scalable, operationally excellent organization positioned for long-term growth.

What You’ll Do

Multi-Site Operations Leadership

• Lead day-to-day operations across all NYPKC schools
• Ensure operational consistency across locations while maintaining flexibility to meet neighborhood-specific needs
• Develop operational standards that create a best-in-class parent and employee experience
• Drive accountability for operational execution throughout the organization

Operational Excellence & Continuous Improvement

• Design, implement, and continuously improve company-wide operational processes
• Develop scalable operating procedures, playbooks, and systems
• Identify opportunities to simplify operations, eliminate inefficiencies, and improve execution
• Champion continuous improvement across every function

School Performance

• Partner with school leadership to improve operational performance across all locations
• Monitor key business metrics including:
• Enrollment
• Capacity utilization
• Staffing
• Labor productivity
• Customer satisfaction
• Operational readiness
• Safety & compliance
• Retention
• Financial performance
• Develop action plans for underperforming schools and ensure consistent follow-through

Facilities, Safety & Compliance

• Oversee all operational compliance across the organization
• Ensure schools consistently meet or exceed licensing, health, safety, and regulatory requirements
• Partner with facilities teams on maintenance, capital improvements, vendor management, and operational readiness
• Lead crisis management and operational response planning

Family Experience

• Own operational aspects of the family journey from enrollment through graduation
• Partner with Enrollment and Marketing to ensure a seamless experience across every touchpoint
• Continuously improve customer service standards, communication, onboarding, and issue resolution

Operational Systems & Technology

• Lead the organization's operational technology strategy
• Optimize systems including:
• Playground
• HubSpot
• Paylocity
• Business reporting tools
• Operational dashboards
• Champion automation and technology that improves efficiency and visibility

Financial & Operational Performance

• Partner with Finance to improve profitability across the organization.
• Monitor:
• Labor efficiency
• Capacity utilization
• Operational expenses
• Vendor performance
• School-level financial performance
• Ensure operational decisions support organizational financial objectives

Leadership & Team Development

• Recruit, develop, and lead a high-performing operations organization
• Coach school leaders and operational managers to build stronger execution capabilities
• Create a culture centered on:
• Accountability
• Ownership
• Collaboration
• Continuous improvement
• Operational excellence

Strategic Initiatives

• Lead organization-wide operational initiatives
• Support new school openings, acquisitions, expansion opportunities, and new program launches
• Translate executive strategy into operational execution plans
• Manage cross-functional projects from planning through implementation
• Perform other duties as assigned

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all responsibilities or qualifications of the job.  

Requirements

What We’re Looking For

• 10+ years of progressive operational leadership experience
• Minimum of 5 years leading multi-site operations across multiple locations
• Experience leading leaders and managing large cross-functional organizations
• Strong financial and operational acumen with experience managing budgets and operational KPIs
• Demonstrated success building scalable operating systems and processes
• Experience leading organizational change and continuous improvement initiatives
• Strong analytical skills with the ability to translate data into action
• Exceptional executive communication and stakeholder management skills
• Proven ability to build high-performing teams and develop leaders
• Bachelor's degree required; MBA or other advanced degree preferred
• Experience within education, hospitality, healthcare, retail, or other multi-unit service organizations strongly preferred
• Private equity-backed growth experience preferred

 Physical exam and background checks are required for this position. 

What Success Looks Like

• Consistent operational execution across every NYPKC location
• Improved enrollment readiness and school-level operational performance
• Strong labor productivity and operational efficiency
• High levels of family satisfaction and retention
• Schools that consistently exceed compliance and safety standards
• Reliable operational reporting and executive dashboards that support decision-making
• Standardized systems and processes that support future growth
• Strong cross-functional collaboration across Education, Finance, HR, Enrollment, and Marketing
• A scalable operating platform capable of supporting new schools, acquisitions, and long-term expansion

If you are a transformative leader who thrives at the intersection of strategy, execution, and experience, this is your opportunity to redefine what operational excellence looks like at scale. Join us now!

Why You’ll Love Working Here

• Time to Recharge: Enjoy 15 PTO days to start, 7 sick days, paid company holidays, and a full week off during winter break, because supporting educators starts with supporting balance.
• Career Investment: Tuition Reimbursement Program up to $5,000 annually to help you reach your next educational goal.
• Comprehensive Care: Medical, Dental, and Vision coverage, plus a 401(k) Plan with Company Contribution
• The Extras: Commuter programs, discounted fitness memberships, and more!

Physical Demands: The role involves standing, walking, sitting, constant movement, and occasional climbing. The ability to lift and move up to 50 pounds is required. Specific sensory abilities include close vision, color vision, peripheral vision, depth perception, and adjustment of focus.

Inclusivity and Diversity: NY Preschool & Kids Club is committed to an inclusive and diverse community. We celebrate differences, leading with kindness and respect. We are an equal opportunity employer, prohibiting discrimination based on various factors.

Accommodations: The NY Preschool & Kids Club complies with ADA requirements. If you need accommodation in completing the application, please contact [email protected].